Posh Virtual ReceptionistsReviews of posh.com

I am very happy with Posh. The only reason there is one star missing in my review, is because their agents are still working out the hiccups when consistently following my instructions/requests. There are a few agents who sometimes don't follow my call instructions. HOWEVER, Posh has the best customer service, hands down. Any time there is an issue, they truly seem encouraged to resolve it and get better. They are also quick to reimburse when mistakes are made. That is hard to find with a reception company. I think that if the same agents are left on my account, and they learn how I want my calls handled, this will be the best reception company out there. It all starts with customer service, so Posh is well on its way. (And to be fair, my call instructions are very specific and probably more complicated than most clients')

Some messages that come through have just the contact information. There is nothing about what Posh and the caller talked about.

for the most part the bumps are gone an occasional one arises and we report and it gets resolved. I have recommended you to many other Home Instead owners in the last year since we came on board with you.

Pretty good overall. Forwarding calls to next in line to receive them and getting all the detail occasionally is a challenge.

We do find they do a great job of answering our calls we miss and taking messages. However, they were acting as if they were working in the office and scheduling our patients for appointments when they were only suppose to be taking appointment requests and send us messages. I've tried to correct this with their manager, but we are still waiting for this to be corrected with all the staff who answers our calls.

Posh is a amazing company to work with. They have simplified my issues with not having a reliable receptionist. The only reason I gave them 5 stars and because of the spam calls. I constantly have to block them because it runs up my minutes.

This team is AMAZING! I've been able to have some boundaries with my business. It has really helped my mental health not having to be at my phone all of the time. I have also noticed an increase of business because of the friendly receptionists that offer info and take messages from potential clients. They were never leaving voicemails, so this has been amazing. I've recently (the last month or so) had some trouble being able to call to turn the service on and off. Once they get this remedied fully, I would give them a 6/5 star review!! They are amazing!