Portugal Auto RentalsReviews of portugal-auto-rentals.com

Response from Portugal Auto RentalsSep 6, 2026

I'm sorry — an hour and a half at the counter is a long wait after a flight, and I understand the frustration. On the fees, let me be clear about where we stand, because this matters to anyone reading: our price is the full price of the rental. What gets offered at the counter — upgrades, extra coverages, fuel packages, and so on — is sold by the rental company, not by us. We don't earn from any of it, and we actively warn our clients in writing, before every trip, not to buy extras under pressure at the desk. It's one of the things we campaign about. If something was charged to you that you didn't agree to, I want to know. Send me your booking reference and the rental agreement you signed at the counter, and I'll take it up with the company directly on your behalf — that's part of what we're here for. [email protected], or by phone, any time of day or night. Carlos Silva Portugal Auto Rentals

Response from Portugal Auto RentalsSep 7, 2026

Dear Mr. Sousa Fortes, Thank you very much for taking the time to leave us your 5-star review. We are delighted to know that everything went smoothly with your rental. It is feedback like yours that motivates our team to keep improving every day. We look forward to welcoming you again on your next trip to Portugal. Kind regards, Carlos Silva Portugal Auto Rentals

Response from Portugal Auto RentalsJun 23, 2026

Dear Peter, We are sorry to read your review. Portugal Auto Rentals acts as a booking platform and works with many different rental suppliers across Portugal. We take customer feedback very seriously and would like to investigate what happened during your rental. Unfortunately, your review does not provide enough details for us to identify the reservation or understand the specific issue you experienced. If you could please contact us with your booking reference, we would be happy to review the case directly with both you and the rental company involved. We have assisted thousands of customers over many years and always strive to resolve any genuine concerns fairly and professionally. Kind regards, Carlos Silva Portugal Auto Rentals

Response from Portugal Auto RentalsSep 5, 2025

Chère Madame Martins, Un immense merci pour votre magnifique retour ⭐⭐⭐⭐⭐ ! Nous sommes ravis que tout se soit déroulé simplement et sans surprises : explications claires, véhicule impeccable et restitution sans stress — c’est exactement l’expérience que nous voulons pour nos clients. Savoir que votre road trip dans la région d’Aveiro, entre côtes et petits villages, s’est passé sans souci nous fait vraiment plaisir. Merci aussi pour votre recommandation sur notre sérieux, notre transparence et notre service. Nous serons très heureux de vous accueillir à nouveau au Portugal 🇵🇹 — quand vous voulez ! Bien cordialement, Carlos Silva Portugal Auto Rentals — 25+ ans d’expérience Votre passerelle culturelle vers le Portugal

Response from Portugal Auto RentalsAug 18, 2025

Dear Jean-Michel, 16 YEARS together! 🎉 Your review has truly touched our hearts. Since 2009, you've been with us through our entire journey. To know that after experiencing rental companies across Europe and the US, you still consider us the best... this is the greatest honor we could receive. Thank you for being more than a client - you're family. Your loyalty and trust over these incredible 16 years mean everything to us. We'll keep those lightning-fast replies coming - Carlos wouldn't have it any other way! ⚡ Here's to many more years of Portuguese adventures together! With heartfelt gratitude, Carlos Silva and the entire Portugal Auto Rentals Team P.S. - Next time you're in Portugal, coffee and pastéis de nata are on us! ☕🥐

Response from Portugal Auto RentalsAug 1, 2025

caro cliente, Muito obrigado pela sua amável avaliação! Ficamos muito felizes em saber que ficou satisfeito(a) com o nosso atendimento e apoio ao cliente. A nossa prioridade é sempre oferecer o melhor serviço possível. Esperamos vê-lo(a) novamente em breve! Com os melhores cumprimentos, Portugal-auto rentals.com Team

Response from Portugal Auto RentalsJul 31, 2025

Hi Jose, Thank you so much for your wonderful 5-star review! I truly appreciate your kind words and am thrilled to hear that you’ve had a positive experience working with me. At Portugal Auto Rentals, we strive to provide the best service possible, and it’s gratifying to know that we’ve met your expectations. Your support and trust mean a lot to us, and we look forward to continuing to serve you in the future. If there’s anything more I can do for you or if you have any suggestions, please feel free to reach out. Thanks again for taking the time to share your experience! Best regards, Portugal Auto Rentals.com Team

Response from Portugal Auto RentalsJul 30, 2025

Dear Tomás, Thank you so much for your wonderful 5-star review and for being such a loyal customer! It truly means the world to us that you choose Portugal Auto Rentals every time you return to Portugal. Your kind words about our customer support are especially heartwarming - our team works hard to ensure every rental experience is smooth and memorable, and knowing we've succeeded with you makes it all worthwhile. We look forward to serving you on many more trips to Portugal! Please don't hesitate to reach out if you need anything for your future visits. Safe travels and see you soon! Warm regards, Carlos Silva and the Portugal Auto Rentals Team P.S. - Have you checked out our new travel blog at portugalroadtrips.blog? We're sharing insider tips on Portugal's best road trips - perfect for your next adventure!