Luis J.
I booked a diesel vehicle with Green…
I booked a diesel vehicle with Green Motion, but upon arrival, they initially tried to assign me a gasoline car. When I pointed this out, they informed me that they were completely out of diesel vehicles. After some discussion, they offered me a hybrid instead, which I was happy to accept.On the positive side, the check-in and check-out processes were very easy, and the staff members were friendly and courteous throughout. However, my main complaint is that the car had a large Green Motion sticker prominently displayed on the rear window. For security and privacy reasons, I really wish they wouldn't brand their vehicles this way, as it immediately identifies you as a traveler.
Response from Portugal Auto RentalsSep 6, 2026
Dear Luis, Thank you for taking the time to write such a fair and detailed review — 4 stars after a bumpy start says a lot about you. And thank you for calling me while you were at the counter. That's exactly what I ask every client to do, and it's why we were able to sort it out there and then rather than have you drive away unhappy. It made all the difference. You were right to insist on the diesel. Being offered the wrong fuel type shouldn't happen, and I'm glad we found a hybrid that worked for you. To be honest with you about the market: diesel cars are becoming scarcer every year across the whole industry, and hybrids are what the rental fleets are buying now. That doesn't excuse the counter offering you petrol when you had booked diesel — that part is on them, and I'm raising it with Green Motion — but it does explain why availability keeps tightening. Because you raised it, and rightly so, I'd like to make it up to you: **on your next rental with us, we'll do our best to arrange a free upgrade to the next category up**. Just book with me directly and remind me of this. Your point about the large branded rear window is a good one too. A rental logo does mark you out as a visitor, and that's a fair concern in any city — I'll pass it on, because it carries more weight coming from a customer than from me. Thank you also for the kind words about the staff and the smooth check-in and check-out. Whenever you're planning your next trip, I'm here — 24 hours a day. Best regards, Carlos Silva Portugal Auto Rentals