PortoroReviews of portoro.com

Very responsive and easy to book

Excelente todo, estuvimos muy agusto!

Portoro has always been professional, courteous, and extremely helpful. Thank you Portoro for always doing what is right and helping. You are a fabulous management company and I truly appreciate all you do.

We recently rented a vacation home in Santa Rosa Beach, Florida, anticipating a relaxing family getaway. Unfortunately, the property fell significantly short of acceptable standards for a vacation rental, resulting in a highly disappointing experience marked by poor maintenance, unsanitary conditions, and inadequate customer service. Upon arrival, the house was in a filthy state, covered extensively in dog hair with a pervasive dog odor throughout. The floors were littered with crumbs, requiring immediate and thorough cleaning on the first day to make the space habitable and avoid wasting valuable vacation time. Additional hazards included a dead frog discovered in the freezer, cockroach-like insects in the bathrooms and closet, and dirty laundry from previous guests left in the master closet. These conditions raised serious concerns regarding cleanliness and pest control. Basic provisions were notably absent or insufficient for a week-long stay. There were inadequate supplies of dishwashing detergent, trash bags, and laundry products. Essential kitchen staples such as salt, pepper, flour, sugar, and coffee were not provided, further complicating meal preparation for our family. Safety and functionality issues compounded the problems. The golf cart, included with the rental, lacked a seat belt, necessitating the signing of a waiver and presenting an unacceptable risk, particularly with young children. In the master bathroom water closet, the light fixture was non-functional, preventing the door from being closed properly. Throughout our stay, we submitted multiple complaints detailing these deficiencies. Responses from the rental company were limited to acknowledgments requesting patience while awaiting management input, with no meaningful resolution provided. We remain unresolved on these matters as of this review. This rental property and management company failed to deliver a clean, safe, and well-equipped vacation experience. We strongly advise against renting from this company and recommend prospective guests explore alternative accommodations with verified high standards of cleanliness, maintenance, and responsive support.

They lieeeeee. They tell you the minimum your home will bring in a month is 2,600 and then you sign up and then it doesn’t happen. You ask what’s going on. They say oh… there’s a 4 month ramp up period… what?? Ok. Then 4 months goes by and still bringing in $800/month. Then they say it’s the economy and the current times etc. They are just liars. Then you say you want them to get your permission before buying anything for your house and they buy it and bill you without asking anyways. And the cleaning staff used my vaccume to the point where they broke it! And didn’t want to pay me to fix it! Awful awful awful. Roll the dice with someone else

Update: the company Portoro responded to this review saying that the appliance was in working order prior to our arrival. This is not true! The repair guy who who showed up stated that we should have known the oven and the stove was not working properly and that's why they had left the toaster oven and two burner hot plate there for us . This was already stated in my review. Obviously this company is not interested in making anything right about this. We will not be returning. And possibly what I need to do is report this entire thing to the fire department as they may be interested in how things are being run there when there are serious issues. We have stayed at these properties several times in the past. This was unit 16 at The Village Depot Bay. And it's always been a very positive experience in that the views are beautiful the properties are very nice and well maintained. Our only complaints in the past has been their contract which says you cannot have people even come to your unit to visit and have dinner without letting them know ahead of time basically. However this time there was a serious problem. The gas stove and oven had a broken knob and we were not told about that in any way shape or form. We used the oven and the front burner and apparently even though the flame had gone away the gas was still running off the burner. We went shopping for a couple hours and came back to find our husbands fortunately sitting by the front door open to the ocean and they had not been aware that the whole rest of the apartment had been filling with gas. We immediately called the management company Porturo and they sent somebody right away who said why are you even using that stove? that's why you have a two burner hot plate and a toaster oven? As if we were supposed to know. We told him we had no idea that that's why those two things were there on the counter it just looked like more appliances. He then said that we should have been notified or at least had signage put up. He then shut off the gas underneath the sink that went to that stove and after that we no longer had hot water at the sink so he must have shut off something else while he was there. We should have probably called the fire department and had them evacuate the building and relocate people maybe that's what Portola would have responded to because after this happened I contacted them several times throughout the day by text and phone call telling them I wanted some compensation or at least some response from somebody regarding this issue. We had planned several breakfasts in the room that we were going to cook and also just the whole idea that what could have happened. There's a pilot light on the fireplace going at all times and it could have just exploded the whole unit or more. I've asked for someone to contact me and I keep being told that the leadership team is looking into our issues and they have taken note of what happened but that the leadership team needs to evaluate everything and then they would get back to us. Then I got an email asking me to make a nice review of their property. If you Google this company you will find out that they have generally very good reviews and the reason is that if you give it a one star it doesn't go on to their website. You just get a response that says thank you. You don't get to say anything else. Therefore I'm making this review here and hope that people can see it. I feel that there should have been if not some kind of compensation for not having full access to our kitchen but some sort of a response from somebody in charge regarding the entire way that this was handled. I will not be staying there anymore between the contract requirements and this happening we will find another nice location to spend our money.

Stayed in Quechee, VT. Excellent stay! Enjoyed skiing on the Quechee Ski Hill. Unit was very clean and the perfect location. Can’t wait to return!

Our reservation was canceled with no explanation (save “calendar issues”) or attempt to resolve the issue. We had purchased flights and there was no effort to provide an alternate solution.