PortoroReviews of portoro.com

Update: Portoro Homes ended up refunding me the following week. Even though it was still a stressful experience, I appreciated being called and apologized to, and ultimately getting the resolution I deserved. It sounded like a lot of miscommunication between all parties with the craziness of the hurricane, and they solved the problem in the end. _____ Horrible communication and no refund during a mandatory hurricane evacuation and property damage and no power. Our family vacation was derailed by a major hurricane and a mandatory evacuation in the property’s zone. Vrbo’s Extenuating Circumstances Policy addresses mandatory evacuations, and Vrbo told me the host is responsible for following the guidelines and issuing any applicable refund. Yet 850 Vacations by Portoro refuses to refund us. The communication from 850 Vacations by Portoro was appalling. They never proactively contacted me to discuss the hurricane or our situation. I had to initiate every conversation, yet they continued sending automated emails asking how my stay was going and whether I was comfortable—even though a mandatory evacuation was in effect and the neighborhood had no power. The company later confirmed a tree was leaning against the house, the golf cart windshield was cracked, and the neighborhood remained without power. Still, no refund. This is not how you treat customers facing a natural disaster. I would not book with this company again and encourage other travelers to understand the risks before booking.

Confusion with confirmation of rental even after forms signed and drivers license and even selfie provided. Was frustrating to determine where to obtain code for check-in from text and emails. Communication from rental company could improve. Facility nice but had an few issues which were brought to their attention.

The price charged was high for what we received. The unit was cramped in certain areas, there was minimal counter space in the kitchen and bathroom, the lighting was insufficient, the toaster and broiler unit was not adequate, the oven broiler did not work, the television was very difficult to select desired programs. The small back porch was dirty and not cleaned adjacent to the eating table, even after the return of a cleaning girl..