You've seen the videos on social media, now it's time to buy the famous wine purse you've had your eye on. Choose from a stylish canvas or leather wine tote.
PortoVino Wine Bag (porto-vino.com) has 437 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Anonym
Worst company ever!! Do not order from here!! Money was withdrawed as soon as the order was made back in October 2022, but we have never received anything. The telephone number doesn’t work and neither does their e-mail. Therefore no possible way to get in contact with them. Such a scam website!
Miri
Mir geht es wie der Bewerterin Anja Hummer - ich habe meinen Rucksack nach knapp 5 Wochen immer noch nicht erhalten. Die Bestellung wurde nicht wie auf der Homepage angepriesen innerhalb des selben bzw. nächsten Tages verschickt. Es gab zwar einen Link zur Sendungsverfolgung, doch die Sendung wurde erst nach einem merklich späteren Zeitpunkt verschickt. Der Kundenservice ist so schlecht wie nie zuvor erlebt. E-Mail-Anfragen gehen nicht durch, Chat-Roboter taugt nichts und Telefonnummer für Rückfragen ist nirgendwo zu finden. Nie wieder!!!
Ilse Van der B.
Do not order from this company!!!! They do not send your order and are not refunding. Be aware of this company! No delivery and no refund of your money
Sheri D.
The first time I used my bag the zipper broke. I am very disappointed.
Austin P.
I reported that the purse zipper broke on day one and got no response from customer service.
Response from PortoVino Wine BagJan 9, 2021
Hi Austin, So sorry you never got our reply message on 12/30, the day you sent us your issue. We definitely take care of all our customers. Our Customer service team will reach out to you again today. Thank you PortoVino Cares Team
Dominick M.
The purse was well made but the wine bladder was weak at best. It was cheaply made and leaked.
Response from PortoVino Wine BagJun 6, 2019
Hi Dominick, I am sorry you had this experience. We would like to hear more about what happened as we do not get this feedback often - leaking is generally a result of the pouring spout not inserted with 2 clicks. Please email us at [email protected] so we can understand what happened. Cheers, Porto-VIno Cares Team
Anja H.
Nur einen Stern, weil ich den Rucksack, welcher 70 Euro gekostet hat ich nicht bekommen habe!!!
Response from PortoVino Wine BagApr 15, 2019
Hello Anja, Es tut uns leid, das zu hören! Wir verfolgen es für Sie und sehen, dass es im Zoll ist. Manchmal kann sich der Zoll länger daran halten, als wir alle möchten, aber es liegt außerhalb unserer Kontrolle. Wir werden dies für Sie in Ordnung bringen und uns direkt mit Ihnen in Verbindung setzen. Bitte lassen Sie uns immer wissen, wenn Sie Probleme haben, damit wir sie für Sie lösen können. Hello Anja, We are so sorry to hear that! We are tracking it for you and see that it is in customs. Sometimes customs can hold onto it longer than we would all like, but it is beyond our control. We will get this straightened out for you and reach out to you directly. Please always let us know if you have any issues so we can resolve them for you. Cheers, PortoVino Cares Team
