PorteristReviews of porterist.com

Response from PorteristDec 2, 2024

Thank you for bringing this to our attention. I apologize for the mistake with your order size and any frustration this has caused. We appreciate your patience and want to resolve this for you as quickly as possible. Please return the medium item, and I will ensure that a refund is processed back to your card as soon as we receive and inspect the item. Let us know if we can do anything else for you, we're here to help. Thank you for your understanding!

Response from PorteristOct 24, 2024

Hi there! Thank you for bringing this to our attention. We sent an email regarding your order. If it didn't reach your email inbox, I recommend checking to ensure our messages aren't inadvertently filtering to the junk/spam/promotions folder.

Response from PorteristOct 24, 2024

Hi Kourtney! Thank you for bringing this to our attention. We sent an email regarding your order. If it didn't reach your email inbox, I recommend checking to ensure our messages aren't inadvertently filtering to the junk/spam/promotions folder.

Response from PorteristSep 30, 2024

Hi, Adnan! We want to assure you that we take your feedback seriously and we are committed to resolving this matter promptly. We sent you a reply on September 23rd with the return label so that you can send back the dress, as it falls under the Final Sale category. Once we receive the dress, a full refund will be issued back to your account. Thank you for your understanding and patience.

Response from PorteristSep 24, 2024

Hey Fa! I'm sorry to hear that you found the sizing to be way too small. Your feedback is important to us, and we will definitely look into this issue with our product team.

Response from PorteristAug 16, 2024

Hi Grace! Thank you for your feedback. Typically, order preparation takes 3-5 business days unless it's a weekend or a holiday. Once your order is ready to be shipped, you'll receive an automated email with tracking information. If you don't receive the email, please check your spam/junk/promotions folder. Your order confirmation was sent on the day of purchase at around 7:03 pm, and your order was shipped this morning. Thanks again for bringing this to our attention!

Response from PorteristAug 13, 2024

Hi! We apologize for the late notice regarding the availability of the product. We understand the inconvenience this may have caused and we are working to improve our notification process in the future. We appreciate your honest opinion as it helps us to improve our service and better meet the needs of our customers!

Response from PorteristAug 9, 2024

Hi Daniela! Thank you for your feedback. Kindly note that it may take up to thirty (30) days from receipt of your item to complete the return process. Thanks again for taking the time to register your thoughts!