Pop Your PupReviews of popyourpup.com

Not Recommended, Its alright. Customer Service Need to improve drastically.

DO NOT BUY FROM THIS COMPANY! THEY TAKE YOUR MONEY AND THEN DON'T SEND THE PRODUCT. IT'S A SCAM.

Have been working with the company for almost a month now on one long sleeve T-shirt. The website is horrible and you cannot speak to anyone. All you can do is email back and forth. Could not proof my photo as there was a glitch in the system. This is a bday present for my daughter and nobody will get back to me on when I will receive this product. Not sure what is going on with this company. I have ordered in the past and the whole process was seamless. If I don’t have this product in the next week, I will never order from them again.

Terrible customer service, horrible website, I placed an order on the 1st and haven't been able to approve my artwork yet. Expect multiple days in between each communication and that is only for them to tell you they are still working on your artwork. This is the 3rd year in a row I have ordered and it will be my last.

I used pop your pup to create a pillow for my sister. Their website is sooooo crappy that it is almost impossible to navigate. I asked them to cancel my order because I could not figure out how to fix my order without a huge increase in cost. They said I would only get back 80% because they already created the artwork. They created NOTHING because I had not yet approved the order. This is the WORST company with the WORST website, do NOT buy from them. Brent

have not been able to approve my proof, so my order has not been shipped. cant get anyone to help me. imossible to speak to anyone on the phone. so they just took my money and ran??? seems like a scam, do not spend your money here, they take your money for a product they wont even give you do not shop here

I am so so so disappointed. I've been wanting to place an order for wall artwork for months. When I was finally able to place an order... the website was down including the tab where it explained the process and what type of photo to submit. Awful timing, but I chatted with a customer rep who assured me it would be back up within the next few days. He gave me a promo to use. A few days came and went, and the website still wasn't working. I talked with another customer service rep who gave another excuse. At this point, I needed the wall art ASAP for a room renovation. I placed an order two weeks later (the website was STILL) not working correctly. This should have been my first clue but I gave them the benefit of the doubt. Little did I know, nor did anyone tell me that the part of the website that allows you to choose your background and see it behind your proof before you sign off on it is ALSO down. I chatted with another customer rep who stated it would be up in two days and then another who stated he didn't know when it would be back up. He wanted me to blindly pick a background without being able to see it like I was supposed to be able to do. He stated that once I picked the background I would not be able to see the finish product until it was delivered. I'm so disapointed with this company, I love their work but this is the most ridiculous business I've dealt with. It is THEIR fault the website is down, it's a problem on their end yet they want me to essentially throw away over $100 if I don't like how it comes out? The whole website thing is extremely sketchy to me, as for a total it's been down for almost an entire month. I don't understand how this happens?

Shirt does not fit. The material is cheap and see through. My dog's photo is blurry and I was never notified about sending a higher resolution photo. I ordered this as gift and now I have a non refundable tent for my boyfriend to throw straight on the trash. What a bummer.