Pop Your PupReviews of popyourpup.com

I ordered a t-shirt of my dog and when I received the shirt it looked like someone took there finger when the ink was still wet and scratched the words bad dog into the picture. There were also several finger prints in the edges of the image. I don’t know what employee thought it would be funny to vandalize someone’s order but I am not amused. It is clear this company has no quality control. Why would you send this to a customer?

DO NOT BUY THIS PRODUCT. I ordered a shirt for Christmas gift in October. I still haven't received the item and its the end of January. I contacted them several times and each time they could not tell me when my item would be ready.

Ordered on Black Friday, they promised delivery before Christmas. In fact, there were 15 days left for Christmas delivery. They completely lied, it's now Jan 15 and still no order. They keep messaging me back saying there was a "manufacturers error and it will be shipped today". They've said it 3 times and lied every time. I used this company last year and it was great. Never again.

I sent my picture on 12/29 and still have not heard anything back. I have submitted a chat request twice with still no response. I'm going to cancel my order and go with a different company. Either they are too busy to respond to a customer or just doesn't care about the customer. Either way, not good.

I paid $82 for a pair of low quality Pajama bottoms with my pet on them. The back had the pet upside down. I emailed pictures and asked them to redo and resend and they have stopped responding to me. Terrible quality and customer service.

I have a large dog and ordered The 30”x40” dog bed. I received a dog bed that was 28”x34.” I sent the company several messages and pictures of the dog bed and measuring tape. After sending several messages, the company offered me 50% off another order. They did not apologize or offer an explanation as to why the measurements were so off. They have stopped responding to me. It’s just unacceptable to falsely advertise something (and it wasn’t cheap!) and then refuse to make the situation right. Feel like I got scammed.

I hate that I have to give such a low rating to them. It is not for their product because it is excellent quality. The customer servIce was the worst I've ever experienced and the order was still not what I wanted, even after the company asking what was messed up. It took days to get a response, the order was wrong, and it wasn't here before Christmas. It was an absolute terrible experience. They refunded 30% which is nice but I still have items that I care nothing for. Truly and honestly they did nothing but aggravate me throughout the entire process. I would love to order from them again. Because their product is absolutely amazing but because of this experience I will not order anything from them.

I have another shirt from this company that turned out fine. However, this time around I was very disappointed, mainly with how the shirt is sized. I ordered a women’s Large & this shirt is tiny!!! I myself am a small and it fit me perfectly. I can’t even give this to the person it was intended for. There are also smudges on the shirt outside of the picture area. Overall, very disappointed.