Pop Your PupReviews of popyourpup.com

Worst customer service, even if they are the ones who made the mistake they will blame you and not do anything to help you.

Ordered a size L in the women's tee... it's ridiculously small in the sleeves. The print is lack lustre. Paid over $100 AUD and the company weren't helpful at all. Buyer beware.

I placed 3 separate orders through this company rather than competitors such as Crown and Paw, in large part because of the advertised delivery before Christmas (orders placed several days before cutoff). The first drafts of artwork they sent for 2 orders needed some fairly simple fixes (easy photoshop crop level) and another was an unacceptably bad first draft. The responses to each of the fix requests and subsequent communication turnaround has been 2-3 days each. I have had to try multiple channels to get any response and sometimes I get just "we're working on it" or "we cannot guarantee Christmas delivery" or in one case a revised art "fix" that was identical to the original. Their advertising this holiday season was blatantly misleading and the customer service is shameful. I have seen other customer reviews about poor quality of finished products, but I am not able to comment on that and at this rate won't be able to for quite some time.

Crappy quality. Not consistent sizing of photos. The made one so small and the other fill the frame. Why?

I have been less than impressed. I agree the products are good, but the process is a total nightmare. The website is fine if you only want one pet on a single product. If you want 2 it becomes completely inadequate. I have been messaging the customer service back and forth for 2 weeks now (no phone number to call). Each response is clearly from a different person who has not read any of the other responses. I have been told to upload the pictures different times, and because you can only load one picture at a time, they never see the one from the post sent just previous. I will find a different company for my 2 pet project.

Worst company ever. I ordered a sweatshirt from they charged me right away. I followed up with them after the artwork was approved every couple weeks and always got the same story "I'll look into it." After the 7th week they cancelled my order because their was a communication problem between them and the people who print the sweatshirts. I was LIVID to spend all that time and energy with nothing to show for it. They had the audacity to give me a promo code for less of a discount than my original order and told me to try again. The CEO even contacted me and asked me what they could do to make it right. My answer was simple "honor the order I already placed." Never got a response. Do yourself a favor and find another company to make an adorable shirt of your pet. This company is so disorganized they have no idea what is going on.

Terrible. Used them in the past but never again. My order was supposed to be here over a month ago (9/12/2020). For weeks I have been back forth with customer services. They are very kind but are in zero rush to have this corrected. Apparently the carrier lost my package and another was to be processed and sent out within days. Followed up today as I didn’t receive any tracking information sent. I was told they apologize for the delay they’ll update me when they can. I’ve asked for a refund (twice now) as the event this was for has come and gone. Just ridiculous at this point.

i used to love this company. however, our most recent order was placed over 7 weeks ago and we are now being told that our "shipping address" is incorrect (which is the same as billing and they had no problem charging us). i provided the shipping address again and they have still not mailed anything out (over 2 business days ago). i'd go somewhere else, this company is not worth the headache or time.