PopmoneyReviews of popmoney.com

On 11/27 I tried to send money to my landlord on 12/02, which included three business days for the transaction. The service rep literally told me that if I wanted to send my money on this date that I should not use their service....enough said. Their customer service eventually figured it out.

As a landlord, POP money is terrible I refuse to accept it

You guys are the biggest joke ever. You guys are either too stupid or don't see that your app is a joke. Why roll out something when none of your reps don't know a damn thing about it or how to help. My account was all validated and verify and then a week later it got suspended indefinitely. Reason why? We don't know why because we haven't figure that out either. What some clowns, you think that as big of a company like fiserv you would have done of the best technology to make this app run smoothly.

A tenant asked to pay for rent via Popmoney. I was skeptical because I don't trust these types of things and expected it to be a hassle and sure enough...I received the first rent payment well enough after some confusion with signing up, but my account was promptly closed a week later with no explanation why. I was notified of this in FOUR separate emails. You know, quantity over quality. Popmoney customer service was pleasant enough but unable to tell me why the cancellation, just that I was no longer able to use Popmoney. Okay, no loss to me, but odd. Thought maybe I would reply to the cancellation emails to try and find out what's going on but I can't, because they were "no reply" emails. To email them I would need to log in to my account...which I can't do... because... it's... suspended. Well done Popmoney.

I would love to give Popmoney a 0, but it's not an option. I have been using Venmo for a while, but when a friend had to send us a reimbursement, he said he had to use Popmoney. Boy, was this a mess. First, the app does not work on ipads. Not as an app, nor on Safari. Second, they are limited in how much you can send on a daily basis. Not really a problem, only you just have to adjust for this. The biggest issue came when they decided that my account needed to be suspended (because they didn't trust my identity, but I found this out later). I created the account, using my own credentials. I used a checking account that had my name and my spouse's name. I logged into the account and performed the bank verification, and received a notification from Popmoney that it was successful. THEN, my friend sent the money. Popmoney must have decided that perhaps they wanted to hold on to the money, because they then suspended my account - no reason given. I had to call and ask them why. Gee, they had no idea, and someone would have to look into it. It would take 4-5 days they say. A week later, I get a message that I had to send identification - DL or passport AND a recent bank statement. Uh, no. Just no. I would rather have payments sent via snail-mail. In the end, it's faster, less stress, and best of all, free of charge!

Only giving one star because zero isn't an option. After many calls with my credit union, I got it to work last month to pay a landlord living abroad. This month, I started early to be sure my rent won't be late due to PopMoney problems and to account for daily limits. But no - the full amount can't be transferred for FOUR DAYS. Where is Pony Express when you need it? The Merchant Marine? ANYTHING would be faster than this garbage, but it's all my CU offers.

I had $500 sent to me by a friend the money has been in limbo for nine days now the only response I get from Popmoney is we’re having technical issues and they don’t know how long it will take to fix it the money has now been returned and I have to go through other means to retrieve it pop money for lack of better terms sucks

I wish I would have read reviews before using this service. It was offered on Landmark Bank website so I just assumed it would be acceptable. Not at all. I'm now on call number 5 after being routed between Landmark and Popmoney all day. The representative just told me they have now approved release, blaming popmoney for emailing the wrong person. Who knows. This took way more time than just going to the bank and sending a wire.