Adonis M.
Good product, awful customer service
I ordered a canvas a picture of my sister's dog. It was a Christmas gift. Originally, I had an issue because there was a glitch on their website and after approving the Proof, they wanted to charge me again. I called, sent various emails and didn't receive a reply until a week later. They fixed the issue and everything was good. Later, I received an email saying that if I left a testimonial, they would give me a $50 credit for their site. I left the testimonial and never received anything. I called them, sent them emails and never received a response. Overall, good products, awful, borderline, non-existent customer service.
Response from PopArta.comNov 20, 2017
Dear Adonis, we are very sorry for this inconvenience. All credits are added automatically by the system. If there was a technical glitch by that time, it is possible that it was the reason for not receiving your credit. Please contact us any time and we'll manually add your credit to your account. Many things have changed since January, including system processing and customer service quality. We can now guarantee the best customer relations you can find in all over the web.