I purchased your premium pads. Construction was far less than perfect. Urine does not fully gel if at all. We have a 16 year old beshon, pees in middle of pad and if only 1 pad is put down, moisture is found on the floor. I have been using two pads to eliminate problem. Didn't think it was worth my time to complain, but as you asked, here it is. The only way I would buy this product again is at a $9.99 sale price with double the quantity.
LY
Lynn
Disappointed
Easy to order from the company. However, the pad wasn't made well enough for a small dog with diabetes. Bought their top of the line pads but it didn't prevent leakage as anticipated. Changed the pads multiple times throughout the day. The pads were expensive and they didn't do the job. Always a mess!
JO
john
Urine bleeds through Pad
Urine leeks through the pad.
Response from PooPeePadsMar 3, 2017
Dear John:
Sorry for the issue. You should have called us and we would gladly have helped with the issue. Please call us 800 365 2839 so we can resolve the issue.
Thank you
Dr Jan Stahl
DI
Diane
Poo Pee Pads
I've been using poopy pad for about three years. They are awesome quick delivery friendly service . 've nothing but good to say about them. The only thing I wish they had was a 36 by 36 economy or mid pad. I would not be without my poopeepads thank you poopy pad.
Response from PooPeePadsMar 3, 2017
Dear Diane:
Thanks for the comments. Sorry we don't have a mid level 36x36 pad only our premium bad. I am a little confused why only 2 stars if you are so happy with our product and service
Dr Stahl
800 365 2839
BA
Barbara
To bad my last experience was a bad one.
I had a good experience with them until my last order which was my last order with them due to this experience.
Dr. Stahl, I just saw your response. I came to me by accident, I was reviewing another company. I believe my correspondence was with Jerry, there was a small problem, and he was going to give me a small credit and said he would call me on Monday for my credit card #. I never heard back from him. So if $8, meant more to him than a satisfied customer, he no longer has me a a customer. Basically, I placed an order for 2 boxes of pads, I didn't get a confirmation so I ordered it again, then I got two confirmations together. I quickly sent another email not to send both orders.The next day I received both others. I contacted him and he offered to take them back, and I said I would keep them but I think I should have the 4 box price. He said he would give it to me and would call me on Monday for my credit card number. I know you have my phone number because you left a message on my answering machine. And your billing dept. also had my credit card number. I thought I was nice to say I would keep them, gave you a sale for two more boxes and saved you the cost of freight to take them back. So for $8, or less you lost a long standing customer that purchased a lot of pee pads. These two orders were for 4 boxes of large sized pads, total order $150. Previously I was ordering 3 boxes of smaller peepads that each had 300 peepads, so that was 900 about every 2 months. He did you no favors.
Response from PooPeePadsMar 3, 2017
Dear Barbara:
Please give us a call to go over this problem. We knew nothing about it and want to make you a satisfied customer as you were before
Dr Stahl
800 365 2839