Bette
I have bought from this company three…
I have bought from this company three times in the past. I recently purchased the same exact product just a different size. First of all the size was off by a couple of inches and the quality was horrible. It was nothing like what I have gotten from them in the past. My mistake I suppose was that I said my mistake was I guess I should have ordered a larger size. That had nothing to do with the poor quality they were or the fact that they were not the exact size that they said they would be. I asked what the return policy was they told me I could return them and when I inquired about the fact that I would be responsible for paying for the return, the response was well yes it was your mistake not ours basically. Nothing about the fact that the quality was bad, and nothing about the fact that their sizing was off regardless of if I decided I wanted a larger size or not, the quality was still bad and the size was off on the ones they sent. That was not my mistake that's theirs yet they wanted me to pay for shipping back which was a huge box. I will never buy from this company again, I didn't even receive a comment back from them saying we're very sorry you feel that way, we hope in the future you'll reconsider ordering from our company. They just ghosted me and didn't say a word. I will never buy from this company again I donated the pads that I bought from them and I'm buying them from a company that if I'm not satisfied which by the way they say "100% satisfaction" I'll buy them from a company that if I'm not satisfied I can return them for free and exchange them.