Pools EtcReviews of poolsinc.com

DO NOT waste your time or pay for ANYTHING through this company. We ordered a pool last May, received it in August (after being told numerous times it will ship "next week"). 17 PVC Bead Hangers were NOT included, so I called Sean and was told they would be shipped out "next week". NEVER received the pieces so my husband went and bought them. NOW trying to get reimbursed for pieces we needed is the same story..the check is in the mail since mid December! Sean, Larry and Debbie are useless employees. Stay clear of this company and support your LOCAL pool businesses.

The website said arrives 3-5 days and it has been a week and still not shipped or fulfilled. It said free shipping but then add a $6 handling fee. No answer from emails. I wonder why wearing a Covid19 mask might make them slow down putting something in a box. Update: It arrived today only a couple of days late. Evidently their website does not update when shipped. But they still should not say free shipping when they have a handling fee.

It's too bad I didn't read the reviews here before ordering an above-ground winter cover from this obviously scam outfit! They shipped me a different winter cover than the one I ordered and then basically refused to do anything about it. This was plainly the wrong product, and the people answering the phones acted like they couldn't do anything about the situation. We are contesting the charge with our credit card company. The cover we received is still in its box. We had to order the correct cover again from a different source and it is now on our pool. STAY AWAY FROM "POOLS INC." AKA "POOLS ETC." AKA "RECDISCOUNT.COM"

i ordered this back in June. they excepted payment, on Aug 19th. and I have been trying to reach them ever since, no answer, on any lines, and if you call you get hung up on. I have no choice except to contest it with my credit card co.

So finally I received a response after my review on this site, I would receive a full refund for my purchase that was done 2 1/2 months ago. No response from my offsite emails or phone calls, so I’m wondering when I’ll receive my refund??? Still thinking the company is bad news and will continue to pursue until I receive what’s rightfully mine, whether it includes my attorney is still in the air.

DO NOT PURCHASE FROM THIS COMPANY. I bought a hand held vacume from Pools inc. There was NO communication at all. It just showed up about a week late. I called and called to get a return authorization. Finally got one, sent back unopened and was told that I would get a credit immediately. That was 50 days ago. Had to call credit card company to have them remove. Have had 17 email exchanges and several phone calls. Cannot get my $160 refund. I was promised repeatedly by Deb and Sean. I will be filing with BBB and state Attorney General.

I ordered above ground steps for $299.00 The website (poolsinc.com) says 3 to 8 days for arrival. Terrible communication A 20% restocking fee on anything you order if cancelled, even if it never ships. Use Covid 19 as an excuse for not shipping, then why does the website say 3-8 day arrival time ( misleading to everyone that places an order expecting to have an item in 3-8 days??) Company keeps telling me different time lines for shipping. It stated on their website a 3-8 day arrival time, that turned into 2 weeks, then weeks, then I get a runaround of their supplier my be backed up. They will take your money as soon as you order and never ship the item but will charge you a 20% "restocking" fee if you cancel your order. They have 3 different business names Poolsinc, Pools Ect and Recreation Discount Wholesale Inc. All of them have very bad reviews and have an F rating with the BBB Using Covid-19 as an excuse is despicable. If that was truly the case then you would update it on your website and contact your customers that have orders in.

DO NOT ORDER FROM THIS COMPANY. Ordered a pump on May 9 which was delivered promptly. Unfortunately, I ordered the wrong one. Called multiple times trying to get a return authorization. Finally was able to ship the pump back to the supplier on 5/20. The return was received by the supplier on 5/22. It’s now over two months later and still no refund. Emailed multiple times requesting information on refund; called and talked to Debbie twice. In the most recent call (7/23) Debbie again acknowledged that they had received the refund from the supplier and that Sean was supposed to take care of generating my refund. Debbie said she’d give him the information and I could expect him to promptly issue my refund. I’m still waiting. There’s no excuse for such poor customer service.