PooLinReviews of poolinstore.com

Great communication! Very knowledgeable and was able to rectify my problem.

Got my first-ever multi-needle machine through PooLin. Highly recommend as someone making the switch from single-needle. The machine arrived safely and was easy to set up. Loaded up one of my designs, and it was done shortly after. Any questions I had were promptly answered by customer service. Amazing product!

The shipping process was very simple and fast. Very beginner friendly machine, comes with tools you will need. Poolin has their own YouTube channel with videos to help you get started. Customer service is great & very helpful.

The service is excellent and the machine is my dream. I bought the EOX which I recieved in early July. Im thrilled with the ease if use and with the results.

As a Brother single needle user for over fifteen years, I was nervous about the jump to a 15 needle. I made the decision to purchase the EOX and have been happy so far with my experience. Once I had everything set up, I was up and running in no time. Everything is user-friendly and any questions that I’ve had, I have received quick responses from the support team. I also love the online community support for the Poolin product products.

I recently purchased a Poolin EOC03 Series embroidery machine. I have been doing hand embroidery for years but had never used a machine. Delivery was quick, the packaging was exceptional and, best of all, the box was stocked with enough supplies and tools to get me started and keep me going for a while. I had no problem setting up everything and, because it was my first time, I followed the instructions in the manual carefully. The instructions were clear and sufficient for someone like me who didn’t really know what I was in for. Initially, I did two small sample embroideries from the library of built-in designs. While stitching the first piece, I got an error. I thought the bobbin thread had broken and did not know what to do. However, I was able to remove the hoop, replace the bobbin (the thread had not broken; it just had no thread left), and continue stitching until the job was done. I’m not sure how I figured it out. I think intuition and my knowledge of technology kicked in. It made sense and it worked. The machine did everything it was supposed to do. The second sample piece had several colors, which forced me to change the upper thread each time a color changed. That is not my favorite thing, and I can imagine that any piece with many colors could be exhausting, but that is not the machine’s fault. This is a one-needle machine, so changing the thread is to be expected. It was very affordable for me, especially since this is my first time using a machine to embroider. So far I love it and expect to invest in a multi-needle machine in the future. In the meantime, this is a good one to start. The third piece I did was my first attempt at importing my own design to the machine. The import worked perfectly and, even though it used about 5 or 6 colors, I was able to group them to minimize the number of thread changes, which made my life much easier. The machine did its work flawlessly. In addition, I would like to take a moment to mention that the Poolin support team is wonderful. I have corresponded with Kevin with a couple of questions and he promptly – and completely - answered them. I am keeping his contact information handy, but I am not anticipating any problems. I am very happy with my new Poolin EOC03 as well as the exceptional level of support.

The machine is great! All issues were operator error to this point. I’m brand new to embroidery and this machine has been so simple to learn. The machine is great but the customer service is over the top! Any questions you have, they are super helpful in helping you work thru! 10/10!!

I bought the EOV in August and have been very happy with my purchase. Very user friendly and the Poolin team have been willing to help with any questions. I work 60 hours a week at my regular job but have still made several projects that have turned out amazing.