PooLinReviews of poolinstore.com

Love the machine, love the customer support! I’ve had the Poolin EOX since early March 2026. For support, I thought the different time zones would be challenging, but it’s not bad. I work my real job during the day, so the support team is usually available when I’m ready to use my machine once I get home. Kai and team have been very helpful and supportive!

Kai is very helpful when troubleshooting problems; I’m new to embroidery so I had a few! He was patient and friendly; he asked for videos of my issues so he could better assist. Afterwards, he followed up to make sure things were still running smoothly. Excellent customer service!

If I could only say two words describing the people who work at Poolin it would be “CUSTOMER SUPPORT”! Truly UNPRECEDENTED! I started with the EOC06 and quickly moved to the EOX in just eight short months of use. This is the first time I have ever attempted embroidery.. There was definitely a big learning curve, but the results are fabulous. Both machines have brought me much joy and allowed me to make profit in return. It has been my experience that all of their products are wonderful!! Everything from the machines all the way to the stabilizer and threads. They truly make you feel like a friend not just a customer. Unlike any other Machine, you will learn your machine inside and out. You will not be dependent upon someone at a shop to maintain your machine. The company takes great pride in the quality of machines and the products they make, Not one time have I reached out and not gotten the help that I needed. I cannot count how many times they have reached out to me just to make sure that I am OK to ask or if I needed any assistance. If you purchase here you will NOT be disappointed. The only thing to remember is that there is a time difference. So, I know my 9am is their 10pm.

From my experience, they have excellent 24/7 customer service, with engineers always ready to help you. The machine is of very high quality and embroiders beautifully; I highly recommend it! Also, when I placed my order, the representative I contacted was always in touch with me, and even to this day, they still are. Incredible post-purchase support

I've had a great experience with Poolin. The advising is excellent, and the guidance provided has been very helpful throughout the process. One of the biggest benefits is having access to experts who are available when questions come up. Every time I've needed assistance, the support team has been knowledgeable, patient, and quick to help. Having that level of support and expertise available is a huge bonus and makes the experience much more valuable. I highly recommend Poolin to anyone looking for quality advice and outstanding customer support.

I bought an EOCO6-RE towards d end of December 2025. I wish I had d time to use it more often. Honestly, in d beginning it was kind of frustrating with nesting n threading problems etc but with d help of Kevin most of my problems r resolved almost immediately. Every time I text him via messenger, he'll respond almost immediately regardless if it's day or night....which I think is exceptional after service. This machine is great, very user friendly but one would need patience in d beginning. There's only 1 setback which is kind of annoying ....it's d colors r always different from d download which Kevin explained dat DST files do not save color information. I certainly hope they'll find a solution to this problem soon. Until then to me this machine is worth every penny n I'll rate it 80% as of now. Once d color problem is set straight, I'll definitely rate it 100%.

I have the Poolin EOC06 and love it. I've had minor issues and the Engineer Tech for this company was very helpful to get me back to running smoothly. I would highly recommend this even for a beginner or seasoned crafter that wants to enjoy making embroidery items.

I have no embroidery experience but I really wanted to create my own embroidery designs on clothing so ordered the EOC07 in the middle of February. As I'm doing research on how to use it i came across a few groups where I met some technicians. One of them, Kai, was eagerly willing to help and assist from the beginning. Their customer service is 5 star in itself! That is something that I feel was worth buying a machine from Poolin anyday. The machine is easy to work with but I did end up buying a different embroidery program to learn digitizing instead of institch. I would 150% recommend Poolin! Not only is the customer service/ Technician service excellent but their prices arent able to be beat! You get alot for money! The only small regrets are not getting one sooner and being too nervous to buy a multi needle machine for my first machine. Im currently saving up for one and hope ill be able to enjoy an EOM someday along with my EOC07.🥰🥰. Thanks Poolin for making my embroidery experience a 5 star one!