PooLinReviews of poolinstore.com

I had trouble and reached out. The fix was very easy. You actually speak to a person

Started with EOC05 and I decided to lear with it and after 2 years in the embroidery I finally decided to take a big step to the EOM, is not even a month and Im loving it SO MUCH! No regrets at all! Love my Poolins! & lets dont forget to mention the customer service.. IS AMAZING! They are always willing to help and will make sure the problem is solved, after a couple of days they will come back to check how’s everything.

Great machine for so many projects!

I was new to embroidery and I decided to give Poolin a chance because their EOC06 was exactly the type of machine I was looking for and at the right price point. Once you get to know your machine, they’re a breeze to work with. Hint: do a tension test first thing! (Look on YouTube for a video) and oil your machine regularly and it runs great! When I first got my machine, I broke a part because I didn’t know what I was doing. Their customer service techs are amazing and identified the problem and sent me the parts for free! Love Poolin as a company and love my machine! I will definitely continue using Poolin in the future.

From the moment I first reached out to Poolin while researching embroidery machines, I have been impressed by every interaction with their team. The after-sales support team is incredibly responsive— at all hours of the day—and has gone above and beyond to help me succeed. Whether reviewing photos of my stitching to recommend tension adjustments, sharing detailed videos and tutorials, or troubleshooting issues with me, they've always been quick, knowledgeable, and genuinely invested in helping. Purchasing an embroidery machine is a big investment, and knowing I have this level of support has made all the difference. I truly feel supported every step of the way and couldn't be more appreciative. I highly recommend Poolin to anyone considering one of their machines!

My Experience with the poolin EOX has been amazing mostly in part because of the team supporting it. Cathy and Leo have been on top of it. A truly amazing team with this type of support you can’t go wrong. It’s not just the machine but the support that comes with it. At first it was a little intimidating and I’m slow so for me it wasn’t unbox and run. This is are first embroidery machine so I wanted to take time to know and understand the EOX. Leo had me up and running in no time. Took me through the tension test to first embroidery layout in instinct. He then took me through maintenance of the machine which is very important to keep it functioning and optimal. I down loaded some purchased designs which I am now working on to get some patches made to final product. Soon I will be on hats which is an awesome feature. This is my first machine so I can’t come pair but it stitches out beautifully. I have some professional embroidered items I compared them to and wow no difference. If you’re looking for an embroidery machine for starting out or growing your business for the price point you can’t go wrong here. I highly recommend the EOX it’s professional and strong I have not found anything cheap about this machine it was well thought out and made. Totally amazing.

It was all worth the time and patience. Kai Tang's service support was exceptional and I am very please to deal with some one with his knowledge.

Es maravillosa funciona excelente, sirve para todos los proyectos y arreglos de ropa. La atención técnica es igual muy rápida. Estoy muy feliz con la compra.