PooLinReviews of poolinstore.com

I had trouble with my machine being stuck on a screen. I received awesome assistance from Poolin’s support team. Leo Wang did an amazing job working through my machine issues.

I received my EOX one week ago and I’ve been testing it all week against my HappyJapan machines. I run a lot of patches. Today I stitched 18 patches at once with over 177,000 stitches in a 13x16 Moghty Hoop - ZERO thread breaks. I have eleven years professional embroidery experience on multiple brands of high-end commercial machines. I am SO happy with my EOX so far. And PooLin offers excellent customer service. 5 stars!

Love this machine!

I recently purchased a Poolin EOC07 & I had no idea what I was getting myself in to. The customer support is amazing and as a brand new user I was so impressed with how patient they are with guiding. I am in Love with my machine and recommend to everyone I know. I hope to graduate to one of the 15 needles in the coming months.

Amazing team that is here to help when needed. A lovely machine

Before I even bought the machine, the Poolin expert team was / IS AMAZING! They reached out to me to see if I had any questions and put me in a group chat with (the best) engineer - Leo. I’ve had my machine a few weeks now and haven’t had to bother him until last night/today with my tension issue. Thank goodness for Leo, it was a bunch of trial and error, BUT we got it done and I’m very grateful. Thank you Leo for your time and expertise + the amazing Poolin team, I’m glad I went with this brand of machines ❤️

I have both a EOC06 and recently purchased an EOX. I am loving both! The Poolin staff has been wonderful to answer questions, help me out, and are constantly checking on me to see how things are going! I couldn’t recommend Poolin anymore!! If you’re on the fence about getting a Poolin, add to cart and buy today!

I was looking for a beginner machine that could also do hats after beginning my journey with the Poolin EOC06. I chose the Poolin EOM as it was very similar to the Bai machines, but at a much more affordable price. I have had this machine now for about a month or so and have stitched out numerous projects, 90% of those being Richardson 112+ hats (according to the internet, one of the more difficult hats to work with). I have had no problems stitching those hats with zero extra steps (no steaming, water, etc, like many have suggested online). I have ran into a handful of issues - ALL of them ended up being user-error, but even so, Poolins Help Support has been top notch! There is a substantial time-zone difference, so I may not receive immediate support but I do recieve support that is always helpful and almost always comes with a video showing me *exactly* what to do/look for/etc. I highly recommend this machine (and brand) if you're looking to put your foot into the embroidery world!