Gage R.
I have done business with this company…
I have done business with this company for many years. I have recommended them across the board but today I had an unacceptable experience. I called to ask for a part and was directed to their directory. I tried to explain the part I need and Asa the sales person became very irritated because of a misunderstanding about said part. I was then hung up on and he will not take my call after this very minor misunderstanding. Down right pathetic. Within the next few days they reached out and apologized. Still an unfortunate situation.
Response from Poolheatpumps.comMar 5, 2024
Customer service is of utmost importance to us, so we did reach out to you to express our sincere apology. We truly value your long-standing relationship with us, and appreciate the recommendations you have made over the years.