Thomas R.
Heat pump works well but cannot be…
Heat pump works well but cannot be controlled. When I actuate the spa mode and set the temperature to 102F, it goes up to 107F and stops by FAULT.

Welcome to Poolheatpumps.com, where we are passionate about making your pool experience unforgettable! With a commitment to delivering personal customer service, we take pride in helping you find the perfect pool heat pump tailored to your specific pool and location.At Poolheatpumps.com, we understand that each pool is unique, and choosing the right pool heat pump can be overwhelming. Our experienced pool heating experts are here to guide you through the entire process. From the moment you reach out to us, you'll be greeted by friendly and knowledgeable professionals who will take the time to understand your needs, preferences, and budget.Whether you have a residential pool or a large commercial one, we are proud to offer the best prices in the industry, without compromising on product quality or customer service. Poolheatpumps.com collaborates directly with reputable manufacturers, ensuring that you get top-of-the-line products at competitive rates. When you choose Poolheatpumps.com, you are not just buying a product; you are investing in a relationship built on trust, reliability, and exceptional customer care. Let us be your trusted partner in creating memorable swimming pool fun!
Poolheatpumps.com (poolheatpumps.com) has 561 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Showing 2 reviews with 2 stars · Clear filters
Thomas R.
Heat pump works well but cannot be controlled. When I actuate the spa mode and set the temperature to 102F, it goes up to 107F and stops by FAULT.
Malcolm
PoolHeat pumps supplied my heat Pump some years ago and the service was great but this time not so. Ordered parts for my heat siphon heat pump (I'm in the UK) they said pick up by parcel company (UPS) was missed several times. So after several emails and promises had to cancel order, managed to get surplus stock contactor form eBay delivered in 3 days from USA and transformer from local supplier which fitted OK. Won't use again.
Response from Poolheatpumps.comJun 29, 2020
We are sorry that we could not get the parts you needed from the manufacturer. Asa Strong sent you an email to explain the situation about the parts from this particular company. Customer service is a huge priority for us, and we are sorry you were unhappy.