Pool DealsReviews of pooldeals.com

DO NOT ORDER FROM THIS COMPANY!!!!!!! TOTAL FRAUD!! THEY HAVE SEVERAL DIFFERENT NAMES:THEY HAVE A D RATING WITH BBB AND MULTIPLE COMPLAINTS! I ordered a 18ft liner and inline chlorinator from them because I googled and they were the best price. The next day I went online and read reviews and was shocked! I then tried to cancel the order to which I was told they could not cancel. I kept on emailing them then was told that they would cancel but would charge me fees and they could not guarantee cancellation. When you look up your order it says "sent to warehouse" with no other information and you can't speak to a person! I have never received a refund nor have I received the order!! And when you open a ticket for customer service, someone named Rodrigo emails you back with a bunch of BS excuses. PEOPLE RESEARCH BEFORE YOU ORDER!!! Look at what I found on the BBB website. Don't waste your time or money. Just order from Doheny's. I got my order within days!! Charlie Goss President, Pool Deals Poolzone 131 Industrial Drive Grand Island, NY 14072 (800) 768-1049 Accreditation THIS BUSINESS IS NOT BBB ACCREDITED Years in Business: 16 BBB Rating D- Customer Complaints 79 complaints closed in last 3 years 26 complaints closed in last 12 months Business Details Location of This Business 131 Industrial Drive, Grand Island, NY 14072 BBB File Opened: 2/3/2010 Years in Business: 16 Business Started: 1/1/2004 Business Started Locally: 1/1/2004 Business Incorporated: 1/1/2009 Type of Entity: Limited Liability Company (LLC) Alternate Business Name Pool Deals, LLC Pool Express Pool Zone Read More Additional Contact Information Fax Numbers (716) 773-8739Primary Fax Phone Numbers (877) 270-2296Other Phone (716) 773-8739Other Phone

DO NOT BUY FROM THEM!!! rush processing doesn't mean anything to them. they do not answer the phone, they do not respond to emails. they do not respond to support tickets. save yourself the trouble!!!!!!

I wish there was a lesser rating. This company is the absolute worst. BUYER BEWARE. I wish I would have read these before I made my purchase. The order department doesn't communicate with the shipping department. They have no phone operators, and an average time for an email reply is 4 days. DON'T BUY FROM THESE PEOPLE...

I ordered a pool liner which their terms and agreements says ship within 4-8 hours..I paid for tush and after a week it still hadn’t shipped so I cancelled..They notes my cancellation and did not return my money. So I kept emailing and cancelling and after 4 weeks was told I can’t cancel without a cancellation number which I was never given. I then received an email saying the liner shipped! Two weeks later I’ve still received no liner nor a refund. Do not buy from this company!

WOW I need to be more careful about ordering blindly! This company has no customer service and uses a ticket system for communications that take forever to respond. The entire time I thought that they were actually working on sending me my order. Their phone message says that they ship within 3 to 5 days of receiving the order..... NOT! do not count on getting anything from them. Dispute the charges and always use a credit card and not a debit card. I should have seen through this because of the $40 service and handling charge when they say free shipping........ they mean they do not ship.

This company is a SCAM do not order from them, they don't have the product and then charge you a 10% cancel fee., I will be sending a letter to the AG office in NY. STAY AWAY FROM !!!!!

This place is beyond awful. I got my liner and o put it in the pool. I had it for less then one week and the liner has a huge miscoloration in the middle of the liner of the pool. I emailed them, I had to open up two tickets in order to get someone to write back. Their pool communication skills along with very very poor customer service told me it was my fault and it was from chemicals. First off they go in the basket not in the pool and I have three young kids that I don’t want to touch it. So chemicals, no not from that cause two days later I have another spot where the liner is actually clear and I can see the sand on the ground which is under the liner. So two huge spots that are clear. Then I woke up the next day and there is a third huge spot on the floor. Now it is impossible for chlorine to change the floor coloring from dark blue to chairs within less the 24 hours. It is also very impossible for the chlorine to change the liner to clear spots. So then I get another message saying they will replace it. I have to empty the pool and package up the liner then send it back and they will replace it. Meanwhile my pool will have no liner for 2 weeks or longer. Which it can collapse and the sand can wash away. So I asked if I can please do it at the end of the season. Now the guy who responds was so nasty and rude and kept saying it my fault and that I am a liar. I am so beyond furious with this place. If I could call the bank and reverse the charges I would. I would never do business with a company that calls their customers liars.. if I had done something I would own up to it but this company is the worst. I wish I never wasted my money one this crappy liner and i would never recommend this place ever. I am still so annoyed by these people and so disappointed. I feel like I wasted $287 and I got the heavy duty liner so I really got screwed! If I could give them a zero stars I would. The people that they have working there are just awful people absolutely Awful.

THIS COMPANY IS A SCAM!!! I wish I had checked reviews. I placed an order for a pool liner May 17th. Less than 24 hrs. later they took the money out of my bank. i started inquiring as to where my order was on 25th of May. i was told there was a delay in shipping due to covid 19. and would ship in 2 to 3 days. i told them to cancel the order. I was told they would ATTEMPT to cancel. On May 28th i was given a tracking #. I watched for 4 days and package never left the starting point. I again told them to cancel. I received a message that they were attempting to cancel but there was no guarantee until I received a cancellation #. I HAVE gone to my Bank and they are investigating on my behalf. I got a message from said company today that my order is on a FedEx trailer in Chicago and it will move as soon as the truck isnt in danger of being set on fire and destroyed due to riots!!!! I have checked wirh FedEx and rhey STILL.HAVE NOT RECEIVED MY PACKAGE. LIARS!!!! I am angry, frustrated and i would blast this company to the WORLD if i thought it would make a difference. My bank gave me my money back and continue to investigate this co. and in the meantime I DO SO believe in Karma!!!