Pony O Hair AccessoriesReviews of ponyo.com

I have long, thick hair. Product doesn't even hold in a low ponytail. PonyO said I could return but because of shipping charges didn't. I wanted them to know their product isn't worthy of their claims.

I purchased my pony-o's mid last year hoping that they might help to protect my fine hair and add volume. Within 6 months both of them had internally snapped and are completely unusable. Almost $100 down the tank. Don't buy, just wear scrunchies.

Ordered a pony O and accidentally got one too heavy for my fine hair. Contacted customer service to return or exchange. Was informed I would have to pay return shipping and shipping for replacement item (as well as $5.99 for original item). Not worth it! Who wants to pay $15 shipping on an inexpensive item. Customer service was NOT at all helpful. Buyer beware!

I loved my pony-o...until it broke 6 months after purchase with intermittent use. The metal inside the band broke and penetrated the rubber part of the band. Took pictures and sent to their customer support which was quickly responded with template-like response (I wonder how many emails they are getting of the same query as mine). I noted that my pony-o has been stored in accordance to their instruction. Here is the response quoted directly: 1. If your product is less than 30 days old, we will be happy to send a replacement of the same color and size. 2. If your product is less than 5 months old but more than 30 days, there will be a $9.50 charge (approximate) for shipping/taxes on sending out the replacement piece. Once I receive a photo of the broken piece, I will send you an invoice for the shipping cost. After payment is received, a request for your replacement will be forwarded to our shipping department. 3. If your product was purchased more than 5 months ago, we can offer you a 10% discount on purchasing a new Pony-O. (You will only have one of these options to receive your replacement for your broken piece, not all three.) ---------- Note how free replacement is only provided for purchase below 30 days. I like how they don't even back themselves up on quality! When quizzed if there is any other option as I will not be buying more of a failed product, the answer is NO. NOT impressed at all. Beware buyers, I fell into their honey trap and social media hype. Take your business somewhere else. PS I saw someone here mentioned their page has only good reviews...Well, I voiced my experience with my broken pony-o on their facebook page and the comment has been deleted within hours. Ha!

Terrible product. My good ole thick rubber band works great, but unfortunately I fell for the Pony-o hype and purchased several of these terrible products. They do not stay in my hair, nor do they give you the nice fluffy full volume look displayed on the website - no matter what I do. It definitely won't stay in if you are planning on doing any kind of activity. When I emailed the company, I was offered a tutorial like I'm an idiot, or a return on my own dime. A tutorial does not fix a completely inferior product, and I should not have to pay for a return of a product that is not even close to described. Back to my elastics that actually keep my hair in place, these are going in the garbage. Complete waste of hard earned $$$

I was excited to finally have an option for my long hair that wasn’t elastic hair ties getting snarled in my hair. My pony o and bun bar arrived within a few days. I watched their official how-to videos, and tried it out. Within 30 seconds my hair was falling down and loose. The bun bar is a flappy piece of plastic that doesn’t stay put. I tried several times to make it work. These products are an epic waste of money. I wish I had read all these bad reviews here before buying from them. They also delete bad reviews from their Facebook comments. Very shady business with terrible products.

I had my pony-o for about 50 days before it broke. I heard a crunching sound and the metal inside now pokes out through the plastic. The product is useless now. I contacted the company and they only offer a free replacement within 30 days. Sorry, but I'm not paying shipping for something that broke in less than 2 months. It didnt stay in place very well to begin with, but I did feel like my hair was breaking less than with regular hair bands. Very prompt response to my email, but a reputable company would replace for free in such a short amount of time. Disappointing.

I was excited to receive my items after a long COVID related wait. However it just wasn't great. I have long, thick, heavy hair and it just didn't do much. I actually found my regular hairbands to hold better. I decided to try again and the wire snapped. Frankly, it's a better fidget than hairband. The bun bar is okay but the gap in the back allows hair to slide through. Luckily, I didn't blow too much cash on these.