PontyReviews of ponty.com

Not really a review but the adverts claim a much higher TrustPilot rating and 000’s of reviews So checking it first with you directly was definitely worth it.

I purchased a posture corrector, which was smaller than expected. Ponty supplied a second corrector of a larger size, except it was exactly the same size as the first. They advised they would arrange a return and refund, which did not happen. One star is half a star too much.

I recently placed an order.bit came up as incorrect 2 x small instead of 1 x large etc. I notified them 10mins later, then again the next day. I received no reply then a few days later got the reply "did i want to change 1 from a small to a medium",? Unbelievable I said no, anyway the order got delivered incorrectly now I have asked them to reply to my e mail as this is part of the "returns process"...so far Ihave heard nothing. They are not a professional company on any level .. KEEP AWAY

They can start by supplying a product that works.

Ordered a chest brace for my son who suffers lordosis of the spine/pain... Paid £37....but was absolutely useless and quality wise I wouldn't have paid £3.70! No invoice....returns advice.I emailed the company...and said I wanted to return the item.They initially offered "a bigger size"...even although this WAS their biggest size and measurements provided were inaccurate! I emailed back afterwards several times but they have completely ghosted me...so I am stuck with a £37 loss and a useless piece of rubbish. BEWARE....this is also a Chinese company...item was shipped from China....although they make out to be European based!. Utterly disgraceful daylight robbery!!!!!

Save your money items bought are substandard trying to return eventually got a reply back they don't want items back and want to credit you not refund after replying NO and sending them their own return policy that's on the website all communications from them have stopped .please beware they are not a good company and keep bombardier you with daily offers keep and buy from reputable UK companies.

Dear Community, I feel compelled to warn you about my deeply frustrating experience with a company called Ponty. After purchasing goods that were not only unsuitable but entirely useless to me, I requested a refund. What followed has been nothing short of appalling. Instead of addressing my refund request, Ponty has continually ignored my concerns. Instead, they have bombarded me with offers of discounts to buy more from them—a blatant attempt to sidestep their responsibility. Despite repeated attempts to resolve this issue, they refuse to acknowledge or process my rightful refund. This is not just poor customer service—it’s outright avoidance. I would strongly urge anyone to think twice before spending their hard-earned money with this company. Don’t let yourself fall victim to the same treatment. Let’s hold businesses accountable for their actions. Share this warning with others so they can avoid the same ordeal. Sincerely, Melvyn Whitehouse

Beware - if ordering for the first time, quality varies but biggest issue is they are based in China so customer service and response is very poor. I am still waiting for an update on an order placed a month ago still not shipped.