PontyReviews of ponty.com

I ordered a back brace in XXL but when it arrived it was really small so I contacted Ponty for a refund and offered to return the brace. They then offered me a voucher to the value of the brace to be spent on their website. I refused this and said I would like a full refund as per their refund policy. They then offered me half the price as a refund. I refused it and then they offered 3/4 of the price. I again refused. In total I probably sent 6 emails and have finally given up and obtained a speedy refund from Paypal. Don’t use this company!!

If only I had gone to trustpilot first. The order took weeks to come, shoes far too small. offered a discount voucher . Unable to get a refund out of them despite their web site saying ,automatically refunded using your original payment method within 7 business days. Complete scam company.

Don't trust the company I spent £65 on underwear for my husband and when they came the whole shipment wouldn't even fit my cat. 4XL I ordered was the size small over here in the UK so they would never fit him. They offered my 50% off my next order from them and I replied no thank you then they offered me 75% money back and I said no thank you I will never buy from PONTY ever again and I still haven't had an apology.

Trainers took ages to come, not comfortable, supposed to be Orthopaedic hard to get on ,very thin at the back wouldn’t recommend.

One star because I can’t give 0. Bought an item way too small and wasn’t impressed with the quality. I wanted a refund. They kept coming back with an email trying to flog me something else instead. I don’t think I will ever see my money back. They are scammers Stay away from them.

When a deal looks to good to be true, just remember it probably is. Bought some boxer shorts on buy 5 get 5 free. Product quality feels flimsy, and that is being kind. As for sizing, its a joke, normally a 40 inch wast so order 42 inch as they state fit is smaller than normal. Couldnt get them past my hips. Where the Trust Pilot score of 4.8 and 5667 reviews displayed on the web page is to say the least questionable!!!!

I should have checked with TrustPilot first. Like others here, I did not find out these shoes were coming from Hong Kong until I saw the tracker after a couple of weeks. I spent £53 on 2 pairs of flats which are both too tight. I requested a return form. These are the 2 responses I have had so far .... 1st REPLY: "Would you like to receive a large size?" I said "No thank you" 2nd REPLY: "Hello! It will not be necessary to return the product received. We offer a store credit of the value of your purchase 59,33 to purchase the product you want on our website. Can I send you the discount code? Thank yo" I gave quite a long response this time but I don't hold out much hope. This is their actual Returns Policy:- We have a 14-day return policy, which means you have 14 day after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at ....... If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Bought some trainers Then read the reviews have sent 6 emails asking for a refund! No reply Googled trainers UK had no idea they were in China ! Bracing myself to lose the £38 I spent Lessons learnt! No phone number Just radio silence Fuming 😡