PomuyooReviews of pomuyoo.com

Mitigé… la qualité des robes et des tissus et une bonne surprise, mais attention soyez sûr de vous le renvoi est impossible et ils proposent dès remboursement dérisoires

Dress was beautiful but didn't fit so ordered another size meanwhile I email to return first dress got reply to send photos and await return address. I'm still waiting I've emailed loads of times still no return address. Absolutely fuming.

I ordered the Shawl Lapel Suit and requested a specific length in the pants, I tried the pants in and they were short on the length, and the pants were to tight. I requested to exchange the pants for a larger size and the length that I requested. I was given a reply that the suit was customer for me and they would not exchange the pants or provide a refund. I did not ask for a refund I usually and simply wanted to have larger pants at the length I initially requested that was not provided. It is interesting that companies always resort to informing you that they do not provide refunds when you have not asked for a refund. I offered to send the original pants received that are two short, and to tight back, and I was counters with the suit is customized, and they will not provide a refund. This is sad when companies do not honor their word and policy and hide behind the fact that they are on the Internet and are a faceless entity with no accountability. I was contacted a day or two by the company and was asked to allow them to rectify the matter. I was offered a new pair of pants with the correct length at no additional charge, and they have shipped the pants to me. I appreciate the fact that someone responded to my review and agreed to make things right. To The Pomuyoo Company, I would like to thank you and offer an apology for the bad review. It was written due to the denial of my issue, but you have corrected the issue and I am happy with resolution. Thank you for Old School Care and Customer Service. I appreciate you. 12/16/2025: So, I wanted to update my review of Pomuyoo, and my experience with them. I was contacted by them informing them that they wanted to correct the issue regarding the pants that I received from them and my review regarding the fact that they would not exchange my pants due to them being a special order which the order was not. The pants were shorter than my requested length yet my pants was a special order on a Shawl Lapel Suit. Well after they read my review they offered to correct the issue and send me pants at the length I requested it has been five days since the order was supposed to have been shipped to me. I ordered the suit for my son's wedding. Well since the replacement pants have not arrived I will have to have the original pants altered so that so have a suit to wear. Unfortunately, the pants will not have my traditional cuffs, be full legged or the length that I require or requested. I thought that I had gotten the kind of treatment that was old school where a business makes right in wrongs that they have committed. Well, I am out of the needed pant. I will have to see if the pants can be saved or if I will have to buy another pair of pants or suit in order to attend his wedding. I will not be doing business online again. I will go the traditional route and go into a store and do things old school. I wonder if they actually sent the pants as stated. 12/24/2025 I received the pants as stated by the company that they were shipped. Unfortunately, the event I needed them for has past. I am thankful that they responded to my concern and shipped me the proper pair of pants. The quality of the material was acceptable to good. My concern is the location of the company and where they ship from in order to meet needed expectations of consumers. The staff should read emails and measure items per specification in order to alleviate issues such as mine, and that will save the company time and money. My review is a 50 50 split. They appear to be a good company, they respond very quickly, and I am hopeful that I may use their service in the future. I will be more intentional and ask questions moving forward when utilizing them. Happy Holidays to them and to everyone that reads this review.