charlotte_webb
Be careful they will try to charge you straight after ordering even though they say to reply to a certain email within 24 hours
Bought a dress and received an email asking me to reply to it within 24 hours if there were any changes to be made or a problem. I replied to that email within 6 hours of it being sent saying unfortunately I would like to cancel the order. The customer service agent then began to argue with me that I would be charged 30% of the order still because they had started production which I have say is absolutely ridiculous. I replied to the email. I don't want the dress. Your company should not be charging customers anything if they want to cancel orders for mass produced clothing in standard sizes. I did not choose custom sizing. Your customer service agents should also not be arguing with customers. Eventually they refunded me only after I sent them screen shots of the emails and the time I received and sent them.
Response from PomuyooMay 16, 2024
Hello Charlotte, We sincerely apologize for the inconvenience caused during your recent shopping experience. Immediate action has been taken to issue a full refund for your order. We are committed to enhancing the professional training of our customer service team to provide better service in the future. Once again, we apologize for any inconvenience caused and appreciate your understanding. Best regards,