susan M.
This 'company' is practically a scam. Avoid.
Please do not buy from this organisation. The shoes are terrible quality resales from Alibaba with uneven soles that would not be appropriate for toddlers (or anyone) to wear. Delivery takes weeks and weeks and despite their claim of a hassle free 60 day refund they have absolutely terrible customer service who will ignore you. I had to raise a dispute on Paypal to get a response and despite explicitly saying multiple times I wanted a full refund they continuously refused - negotiating with me for a partial refund until I eventually just gave up and accepted, and after about a month I have my partial refund. Thankfully I ordered through Paypal or I would have received nothing. I 'get' to keep the useless shoes as part of the negotiation, but I think this is just because they don't have processes in place for returns and it would costs them more to facilitate a return than it does to give you 70% of your money back - which is very telling. This organisation just wants your money, is selling a terrible product, and unfortunately just has good branding and marketing.