Pompeii3Reviews of pompeii3.com

Response from Pompeii3Jul 7, 2025

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration you’ve had. I can confirm that the item you purchased through Target.com was a solid 14k gold chain, exactly as described. We stand firmly behind the authenticity and quality of all our products. It’s unfortunate that the person you brought the piece to may have misrepresented the item or was not properly qualified to assess it. Sadly, not all jewelry store employees are certified appraisers or trained to accurately evaluate fine jewelry. Even though you're outside of both the return policy and warranty window, we absolutely want you to feel satisfied and confident in your purchase. Please reach out to me directly at [email protected]—I’d be happy to personally assist and help find a resolution. We genuinely care about our customers and want you to feel good about shopping with us. Warmly, David Pompeii3 Customer Care

Response from Pompeii3Jul 7, 2025

Thank you so much for the kind words! We’re thrilled to hear your husband loved the ring and that your local jeweler gave it a thumbs up—that means a lot! 🥰 It’s always great to know our pieces are bringing joy and getting expert approval. We can’t wait to help you find your next special piece! 💎✨

Response from Pompeii3Jun 12, 2025

Thank you for your purchase, and I’m truly sorry to hear this has been your experience. Refunds are issued back to the original payment method and typically take up to 7 business days from the date we receive the return. If your tracking shows that we received the item on May 21 and you haven’t seen the refund by now, that is certainly longer than expected—and I apologize for the delay and any frustration this has caused. Please contact me directly at [email protected] so I can personally look into your order and make sure this is resolved promptly. We absolutely stand behind our business and value every customer. I’ll make sure we get this sorted out for you. —David Pompeii3 Customer Care

Response from Pompeii3Jun 12, 2025

Hi Justin, sorry to hear the issue. Your satisfaction is important to us. Happy to provide replacement or refund. Please contact me direct so we can make this right. [email protected]

Response from Pompeii3Jun 12, 2025

Yay! Love to hear that, than you for shopping with us.

Response from Pompeii3May 28, 2025

We’re truly sorry to hear about your experience and understand your frustration. While we always aim to provide accurate product descriptions and quality service, it sounds like someone has led you to believe they are not. We take third-party appraisals seriously and would like the opportunity to review it and make things right. If you’re open to it, please contact our support team directly at [email protected] with your order information so we can further investigate and assist you. We value your feedback and regret that we lost your trust.

Response from Pompeii3May 27, 2025

Thank you so much for your amazing feedback! 💎 We're absolutely thrilled to hear that you love your ring and that it turned out exactly as you imagined. It means the world to us to know the cut, color, and clarity exceeded your expectations—and that it’s getting the compliments it deserves! We're honored to have been part of such a special piece for you. Looking forward to helping you find your next dream piece when the time comes. 💍✨

Response from Pompeii3May 27, 2025

We're truly sorry to hear about your experience and understand how disappointing this must have been. We want all of our customers to feel valued and supported, and we apologize if our communication came across as anything less than respectful. To clarify, we thoroughly inspect every diamond before it leaves our showroom, and we do not sell chipped or damaged stones. Based on the timing and nature of the issue, it's likely the chip occurred during wear. As outlined in our return and warranty policy, we’re unfortunately unable to replace or repair diamonds that are damaged after purchase and outside of the warranty coverage. That said, we always strive to improve and appreciate your feedback. If you'd like to discuss this further, we're more than happy to speak with you directly.