Rebecca
Should be upfront on how much it costs
Melanie deserves 5 stars, she was very informative, extremely helpful, and very patient and kind the entire process. The program may be very helpful and do what it says, but the cost is far outside the general ability of a normal person. It would have been helpful to know it was so far out of reach before paying all the money for a test and an hour consult. Now we are out a lot of money for nothing, and Melanie could have used that time to actually help someone who has the financial resources to pay what this company requires for a 5-6 month program. A refund of any kind would be nice if you can’t afford it since they don’t share that upfront.
Response from Pompa ProgramSep 8, 2023
Hi Rebecca, thank you for sharing your feedback about your experience, specifically mentioning the excellent support provided by Melanie. We greatly appreciate your kind words and feedback regarding her assistance. We understand your concern regarding the cost of the program and apologize if this was not made clear to you before proceeding with the test and consultation. We have processed a refund to your account, a receipt has been sent to your email on file. The refund will be reflected in your account within 5 to 10 business days. We apologize for any inconvenience you may have experienced and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction. Thank you for giving us the opportunity to address your concerns. We wish you the best in your health and well-being journey.