Leslie S.
Needs more clarification
I have requested a refund via the email provided, I was not aware that when purchasing a second test that the appointment would be shared. I have no way to send the link to my mother. Also I was not aware that it was signing me up for a subscription, please cancel my purchase/subscription all together.
Response from Pompa ProgramAug 25, 2023
Thank you for bringing these concerns to our attention. We apologize for any confusion or inconvenience you experienced. We want to clarify that this was a one-time purchase and there is no subscription involved. We understand that the language may have been confusing, and we apologize for any misunderstanding this may have caused you. We have canceled your purchase and processed a refund for you as requested. Furthermore, we assure you that there will be no subscription or recurring charges associated with your account. Please note that it may take 5-10 business days for the refund to be reflected in your account. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at [email protected]. We appreciate your patience and understanding regarding this matter. Our goal is to provide the best possible service and address any issues promptly. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
