polygroupstore.comReviews of polygroupstore.com

I have never had a worse experience with a company. I bought an amazing tree but got home and there was no stand, I called the phone number to get it resolved but they sent me an email address that I could not send my receipt to, it kept coming back failure to send 4 plus times when I hit reply to the email. So I now have to go purchase a stand because they are unable to provide a valid email address for customers to use to resolve issues, Shame on you!!!

Today I tested 15 strings of Poly Group exterior string LED Christmas lights. This is their second season. Test results: 4 trashed because fewer than 1/3 of the lights worked. 6 had 1/3 of the lights dimmed or not working at all. 5 worked as expected. I dread the 2025 decorating. Poly Group is a Chinese owned enterprise with revenues in the billions and Americans keep throwing money at them. For me, no more. Pay more and receive years of value.

Polygroup sells inferior products and no customer service. Don’t waste your money on any if their products.

We bough this pool in January of 2024. Put it up in May of 2024 (with timestamp and video proof). The liner is busted in one of the seams. The company refuses to fix the issue. Mind you, this is brand new, out of the box. The Asian man on the other end of the phone says that they sell these at that price so they do not have to honor warranties come summertime. We see how you work now, Summer Waves. I'll be leaving reviews everywhere to get my word out. This is fraud. This is playing with my money. By the way, the seam is so bad that not even $100 worth of product can fix it. RUN AND HIDE FROM SUMMER WAVES!!!!

|I got a polygroup summer wave pool a couple of years ago for me granddaughters. They have enjoyed the pool for two years. Only complaint, at the end of last season I ordered new filters for the pump. Since I live in Michigan I had no use for them until this summer and stored them until this summer.When I went to put the filters in this week ,they were the wrong size and would not fit. I was told that they have a thirty day return policy Guess the don't understand that some of their product users live in the north county and don't have a reason to check filter size with in thirty days. So I am out the money for their mistake. if you order filters from them, make sure you check the size when you get them. I don't like having to right a negative review , as my granddaughters have really enjoyed the pool. I feel since it was their mistake the should have waved the return policy and sent me the filters no charge since I had already paid for the filters that did not fit.

If I could give this company a zero rating I would. We recently purchased the 7.5 FT un Blue Bennington tree ( only available online from Costco). Set up was super easy and the tree itself really is beautiful and could almost pass for real. However we found it to be wobbly. So of course we re read the instructions to make sure we followed correctly and then checked the box incase we missed something, which we had not. Written on the instructions in bold letters is 'DO NOT RETURN YOUR TREE OR LIGHTS TO THE STORE" so I called the number provided for customer service. The gentleman I spoke with was quite polite and once I explained our situation he opened up a file and sent me a link to submit a complaint which I did. Within 10 minutes I rec;d a call from the claim department saying that they rec'd my claim and were happy to see it had been addressed and closed. I immediately told her that my issue was NOT addressed and I had only followed instructions provided by the initial person I had spoke with . She then proceeded to ask me what my issue was although I had already provided the details in my claim. She then asked if there was an insert in the stand and i told her no. I also provided photos and a video which clearly shows the tree is not stable. I was placed on hold for a bit and when she returned she once again asked if there was a insert in the tree stand which was the piece that holds the tree in place. My answer did not change as we had already confirmed it was not in the box or in the stand. I was then instructed to return the tree back to the store ! I reminded her that I had bought the tree online from Costco and if we were missing a small ( vital ) piece why couldn't they just mail / courier it to me, only to be told it was not part of their policy and the only solution was to return to the store and re-order a new one .I was at a loss for words as this made absolutely no sense to me and was terrible customer service on the company's part. I really try to focus my energy on staying positive and making the time for positive reviews but in this case I felt compelled to write this review for anyone who is considering buying anything from this company .

the motor on our swimming pool pump stopped running and a very nice gentleman spent time on the phone walking my husband step-by-step thru a process to determine the issue. when discovered Polygroup (Summer Waves) sent us a part we needed for free, we installed the part and the pump works great. fantastic customer service!

I give 0 stars for this company!!!!!!!! I bought a pool, when I opened up box I was missing a part to the pool, (leg cap) which is somewhat important for the pool right? I called the number on the booklet to be told I have to find receipt for it then send a copy of it to them so they can then send me a part. I misplaced the receipt so my bad luck! I would have to buy another part which was not my fault the company did not pack the correct amount of parts. Seeing another review on here seems they do this…. Miss a part so costumer can pay for replacement. I paid over 500.00 for this pool! They are really hard up!!! I DO NOT RECOMMEND THIS COMPANY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!