customer
Great service
Great service

Pollfish is a global DIY market research platform and online survey software that enables businesses to collect fast, reliable insights from targeted consumer audiences worldwide. Unlike traditional survey tools that only provide survey creation functionality, Pollfish combines survey design with built-in access to a global respondent panel, including a proprietary, first-party panel network powered by Prodege, one of the world’s largest consumer insights companies. This allows teams to both build their survey and reach verified consumers within a single platform.Companies use Pollfish for brand tracking, concept testing, product research, advertising and message testing, market validation, and consumer preference studies. The platform is built specifically for fast-turn, B2C research that requires precise targeting and scalable global reach.Pollfish provides access to millions of verified respondents across more than 160 countries through its proprietary panel and first-party partner network operated by Prodege. You can target by demographics, geographic location, behavioral attributes, purchase intent, product usage, and custom screening questions. This enables precise audience definition before launch, rather than relying solely on existing customer lists or external recruitment.Designed for speed and usability, Pollfish allows users to create surveys from scratch or templates, apply skip logic and advanced question types, and use AI-powered survey builder assistance. Real-time pricing updates reflect targeting selections instantly, and surveys can be launched in minutes. There is no subscription required to register; users only pay when purchasing survey responses. For more complex research needs, Pollfish also offers managed services including survey design, programming, fielding, and reporting.Once launched, survey responses begin immediately. Users can monitor results in real time, export data in formats such as CSV and SPSS, generate AI-powered reports, appl
Pollfish Market Research Platform (pollfish.com) has 457 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Research & Development · New York, New York
Excellent

Research & Development · Albany, New York
Excellent

Research & Development · Manhasset, New York
Excellent

Research & Development · Hempstead, New York (town)., New York
Excellent
457 approved reviews, newest moderated first
customer
Great service
Edson S.
Essa empresa prática estelionato puro, realizei uma pesquisa deles via Zoombucks (outra empresa vergonhosa) era uma pesquisa fake, intenção era divulgar uma casa de apostas (Super Bet), vi comerciais dessa casa de aposta, forneci meus dados e respondi as perguntas e no final não pagaram minha recompensa. Em tempo, se querem ver anúncios e não ganhar nada, melhor ir no YouTube, porque pollfish é isso, uma falsa plataforma de pesquisa, que serve para fazer anúncios de marcas, no caso em questão, anunciar casa de apostas
Ivan S.
tremenda porqueria de portal de encuestas es el peor 100% te hacen hacer encuestas de 15 20 minutos diciendo que seran de 3 minutos y cuando la terminas por completo no se paga, siempre pasa, si te pagan una encuesta ten por seguro que te lo van a debitar por que son la escoria de las encuestas, la calificacion de 4 estrellas es falsa, no es posible que hace unos meses tengan 1 estrella y ahora magicamente 4 no es verdad el servicio que ofrecen es una estafa, cuidense de estos rateros, no les dediquen tiempos ni opiniones
customer
Would be five except the ‘rank your choices’ option feels clunky to me
Imran B.
Pretty user friendly interface even for a first timer. Lots of functionality. Got 200 good quality results in a couple hours on a Sunday night. Really quick.
customer
The research is conducted so quickly and efficiently, and the live chat feature - plus the AI feature - are super helpful. The only downsides were that this time, for the first time, I saw that a few respondents did not take the survey seriously. They entered random letters in the open-ended, which calls into question their entire responses. The only other downside is that I still don't find the surveys very intuitive to set up, outside of simple single or multiple answer questions.
James C.
Reposting review that this company tried to get blocked and blamed on others. This is FOR POLLFISH.com and NOT for bitlabs.ai which I have never used. Have been surveying online for 5+ years, and run into many Pollfish surveys over the years on numerous survey sites that are legit. Pollfish credits less than 50% on surveys completed to the end. It isn't the survey site, but Pollfish as a client; already researched that. They are excellent at getting free information and not crediting you for your time. I chatted live with their agents online and they took no accountability as expected. They are a bottom feeder, no pun intended. Now when I see a Pollfish survey, I close it and move on. Would recommend the same for others. They get 2 out of 5 stars; 40% which is just about matching their crediting rate for completed surveys. Had 2 more today not credit after completion. Update, just lost a star since they requested to have this review pinned to another company or platform I have never used or heard of before. The web address is always Pollfish with your LOGO on the page every time. Need to take some accountability and make some improvements.
Michael H.
I’ve had a very frustrating experience with Pollfish. After raising an urgent issue regarding missing location data (which makes the survey results largely unusable), I’ve now been waiting 11 days without any meaningful update or resolution. Despite multiple attempts through customer support chats and email, I’ve received nothing beyond generic responses saying the issue has been “escalated.” The lack of location data completely undermined the purpose of my project. I initially structured my survey to analyse regional responses, but due to this issue I was forced to proceed blindly just to complete the required sample size. This has significantly impacted the value of the data I paid for. What’s most disappointing is the complete lack of proactive communication. For something raised as urgent, I expected at least regular updates or a clear timeline for resolution — neither of which were provided. At this point, my confidence in the platform has been seriously affected. I’ve also requested a partial refund given the disruption and time lost, but have yet to receive a proper response. Until support reliability improves, I would struggle to recommend Pollfish to others.