Polar Dive USAReviews of polardiveusa.com

Had some questions about the unit I needed answered and their response and attitude were outstanding. Joy was very prodessional. Im glad I spent my money with this company

I’m very happy with my polar dive pod and chiller. There was an issue where the water wasn’t flowing properly and they sent a separate product to install and get the water flowing. The customer service and lengths that they went to fix the issue was really great with how quickly and kind they were. They do it well. Highly recommend!

Absolutely wonderful! Does the job and is reasonably priced. I love using it every day. It's like a quick spa vacation at home.

I ordered a Polar Dive cold plunge when one that I had from another company (now out of business) stopped working. I emailed Polar Dive simply to ask about the status of my order. I didn't even complain, just asked when it would ship (it had been towards the longer end of the stated shipping time). Their response, even though it was a weekend, was almost immediate. They not only explained the delay (orders outpaced production) but offered to send ship my chiller immediately with a smaller tub at no charge while I wait for my tub! That's the kind of customer service that gets you a custom for LIFE!! If their product is half as good as their customer service, I made the right choice for sure!! I wish there was a way to give more than five stars!!

Excellent company. Had a question about my order. Customer Service (Love) was excellent. Explained the reason for the delay in detail and went out of her way to accommodate due to delay. The owner of the company really gets customer service!!! Can’t wait to start plunging!!!

I had issues getting my chiller to function properly, even after going through the troubleshooting process. I went as far as draining the tub and repositioning the whole set up and it still didn’t work! I was so frustrated, I just wanted to return the whole thing and go with another brand. Once I reached out to customer support, there were lock step with me through the entire process, with prompt responses and helpful troubleshooting tips. We got it working and I couldn’t be happier. Once I got that first email from customer support, I knew I was in the right place with the right company! The product itself is excellent and very well built.

I ordered the bundle pack and unfortunately the chiller got damaged in shipping but the team was amazing and very quick to get it resolved and have a new one sent out! When I sent the email to notify them about the chiller being damaged they answered back with such care you can definitely tell it wasn’t an automated response and they care about the customer! I would 10/10 recommend this brand to anyone!!

Tyrell responded in a timely manner and was able to replace the damaged items.