pokepetshop.comReviews of pokepetshop.com

Advertised that Metal Cards will be shipped within "5-7 business days AFTER image approval" and "in rare circumstances, it may take a few days longer" during holidays. Based on the advertised shipping at the worst I should gotten my order shipped on 02/16 or 02/19. After my artwork was approved on 02/02 and 3+ weeks of my order being "at the warehouse" I still have not received shipping information on my expedited order. 01/24 - Order placed with expedited order. 01/30-02/02 - Preview artwork received and revisions made. 02/02 - Preview artwork approved. 02/02 (1hr later) - I emailed about an error on the artwork's written section. 02/05 - Poke Pet responded that my order was at the warehouse and could not be edited. Shipping to come promptly. 02/07 - I emailed requesting the follow up since I hadn't gotten any shipping information. 02/08 - Poke Pet responded it would ship within the next few days. 02/12 - I followed up since I hadn't received shipping info and this was supposed to be a Valentines order with paid for expedited ordering. 02/13 - I sent a follow up email after 24hrs of no response. 02/14 - Poke Pet responded that you will be working to expedite my order in a timely manner. 02/16 - I follow up again due to no shipping information and ask about where my order was in your warehouse que. 02/19 - Poke Pet responded asking about clarification on my shipping address. 02/19 - I respond that you can use either with or without the apostrophe in my address as both will work, but to use whichever works for your system. 02/21 - Poke Pet responded that they updated my shipping address. 02/23 - I follow up asking again about shipping information. 02/26 - Poke Pet responded that I should "rest assured that my order is being worked on" and that my shipping will come soon. 02/26 - I responded that I was filing a dispute with PayPal on my order. Filed a notice to the BBB on the false advertising and request for a refund.

awful customer service they messed up my order and way to expensive. don’t buy

Also had a poor experience. They gave me the run-around, telling me I had to pay for various changes that I had previously confirmed with them. For example I would request a change that they would confirm, and then 3 days later tell me it was an extra $10 or $50 for the change. First shipment never arrived. They sent a second shipment that finally arrived 01/22/2024…. original order was placed on 12/17/2023. I started telling my friends that I got scammed because I legitimately thought I would never get my order. Should have googled reviews before placing an order.

Yeah so on December 6th, I paid them under the pretense of guaranteed delivery by Christmas. I understood the process: that once their artists have completed the art, they send it to you for approval, and if you choose to make alterations then it will delay the whole process by another 1-4 days. Okay, fair enough. So after I paid for guaranteed Christmas delivery, they sent me the art a couple days later. But the image was a dead link. I tried to "open image in new tab" but the new tab only showed some error text. So I informed them of this, asked them to try sending the art in a different format, and told them that it isn't really fair to delay the delivery process when they have sent me art that I simply can't view. A couple days later I was sent the art in .png format, which I was able to view. Okay, it looked good. So I approved it. Christmas came and went. Nothing. New Year's came and went. Nothing. It was January 8th when I finally received the pieces in the mail. The pieces themselves look good, the artists did a good job. The acrylic case for the card was rather scuffed up already upon arrival, which is somewhat disappointing. All in all, it's reasonably good art, but absolutely poor logistics.

This was my first time using this service. I bought two metal cards for my friend with the guarantee it'd be here by Christmas. You only have 24 hours to approve the artwork they send. Why? It seems like a silly constraint to place on your customer. They sent me my draft at midnight so I missed that email. Luckily the changes I had were minor. Different color here, change his fur color, Add "a" to that phrase, etc. Regardless, I responded to the email with my changes but didn't receive a response. Just radio silence. But what got me, and the chief cause of the 2-star review is that the print looked like crap when I finally received it 12 days after Christmas. The printer seemed like it wasn't made to print on metal because the sheer amount of printing artifacts. The portrait was blurry along with the text. I was very displeased. How did this pass QA? Who looked at it and said, "yeah I would want mine to look like this too"? Sadly due to timing constraints, a return is out of the option. Don't buy the metal cards. They're not worth it. I don't think I'll ever use pokepetshop again.

Not worth it, do not buy from them. They go no contact and do not deliver on time. They will not give you a refund and you must do a chargeback. Avoid services.

So all of my order came through and they are legit, the whole process from production to shipping to the UK took just under 2 weeks. I did find myself having to chase up on the digital artwork but it was sent to me. The main issue is the lack of communication from the courier on where the my item was. There are no damages on the metal card and it looks very nice! it worked out okay for me.

Reading all the reviews from last year and i don't know if this place was just having a bad year or what. I placed an order for a custom blanket on 12/10/23. Got an email to approve the design and received the product on 12/18/23. The blanket isn't the best quality in the world but I have no complaints and would definitely order from here again.