The Pokemon Company International, Inc.Reviews of pokemoncenter.com

Wait time is horrible and you can't even refresh the page or else you get blocked from their server thinking you're a "bot" it's ridiculous.

I have waited in the virtual que several times for very long wait periods and when it comes my turn there is always some sort of error. Whether it glitches out and puts be to the back of the line or the product that is launched doesn't even show up on the website as available and later find out people had to do some sort of trick in order to get their order or pre order in. Today this happened to me again. I logged on pretty much as soon as the drop landed waited in line making sure sure my screen didn't time out or anything so that it didn't restart my position like it always does. I finally get in and click the preorder button of the product I wanted "Ascending hero's pokemon center ETB" and put 1 in my cart and go to check out and low and behold it gets stuck in a loop and puts me back to the beginning of the qeu. Anytime I have ever even tried to contact their "customer service" it's horrible or simply don't even get a reply. I have enjoyed the hobby for years and spent a boat load of money on their products over the years and got my kids into them as well, but this kind of BS where only resellers and scalpers are able to get product with their fancy tools and then even when waiting and doing what you're told getting put at the back of the line time after time after time. I have had enough. They don't seem to care about us as customers so I think I will join the large group of people who were once huge fans and have since aborted and went onto other TCGS. This isn't worth the time for something that is supposed to be a hobby and enjoyable. Their poor management of the website and customer service has pushed so many of the real loyal customer base away once this hype train ends all of the real ones will have moved on.

I preordered Pokemon Z-A for the Switch 1 and they sent me the Switch 2 version on 10/17. I contacted customer service on 10/21 and they asked for the basic information (photos, purchase information, etc.). I provided what they requested, but I have not received a response about any sort of update whether they're going to refund me or send me the correct Switch 1 copy. They were the ones who messed up by sending me the incorrect product, but yet their customer service is abysmally slow with no updates/follow-ups. It's been close to a month now (and counting) with still no response even after I resent my information and explained my situation. Do not buy from them, it's not worth the hassle if they mess up because if they mess up, you pay for it.

Even if you get through their queue system and the items you want are still available and you've got them in your basket you can't checkout. Either the products in your cart don't load, you can't pay (infinite loading spinner) or you get outright banned. What an absolute embarrassment for a company as large as Pokémon.

They cancled one of my preorders without warning. When I reached out to there customer support to figure out why they and get it fixed they refused to answer or fix it, just replying there is nothing they can do. Figured i just got a bad support person so I made a new ticket because the first one was getting me nowhere. Took over a week to get a reply with the person saying to refer to my old support request and threatening to block me so I can not make support request in the future because i made a second ticket because they refusedto help on the first one. Worst customer support ever. Got 0 fix, got 0 answers, just got cant help you and down my preorder item that can no longer be ordered.

Awful company with the most useless website.

Company doesn't care about its consumer base. Website will claim real people are bots while it lets all the bots through to snatch up products. Honestly wouldn’t be surprised if they own the bots too just so they can scalp their own products just like MJ holdings does. Website doesn’t work half the time even when trying to buy products that aren’t tcg. 0/10 do not recommend.

Company is trash!! Get a error saying I'm botting when I was trying to check out. The scalpers can checkout no problem, however trying to buy some for personal use and I get this. Sent an email to support and still haven't heard anything back.