The Pokemon Company International, Inc.Reviews of pokemoncenter.com

was sent an empty box. ordered a booster box, package arrived empty. contacted pokemon center via email and i was told nothing they could do, case was closed. no refund, no replacement, no one to talk to. i cancelled all my upcoming preorders. not worth giving them your money.

Ordered 8 temporal forces ETB’s at Pokémon center. Received only 2. While it was being delivered to family in the US, we didn’t discover this mistake until this week as we are visiting. Pokémon doesn’t want to help as it’s been too long since the order was made. Yet they didn’t deliver. I don’t think I want anything to do with this franchise anymore.

Packs these days are a hard scam. Been buying from my local shop, 5 packs at a time. Spent over £800 in the last month and pull the same garage cards every time. Had some EX cards over 10 times. Get the same 2 ace spec cards repeatedly. Clearly they're sending decent cards to certain places as I don't know anyone pulling hits where I am and they're never for sale in my area. 400 cards in a set and you can't get close to completing one after spending nearly £1000. Money grabbing taints.

Prior to this interaction; I believed Pokemoncenter.com to practice reputable and trustworthy business practices and therefore expected they would they would take accountably and correct self-caused issues; same as any other company I purchase from. Below I’ve outlined this experience: On 12/8, I purchased a total of 50 products from pokemoncenter.com that all had the following description, but had certain packs being shown in the tins in the item description images: In this Mini Tin, you'll find: 2 Pokémon TCG booster packs (Each Sword & Shield Series booster pack contains 10 cards and 1 basic Energy. Each XY Series booster pack contains 10 cards.) 1 metallic Pokémon coin A Pokémon art card showing the art from this Mini Tin—you can collect and combine all five! (Other tins sold separately.) I have ever purchased a Pokemon product that showed an packs in it, but then received different packs worth a fraction of thee value. The pack pictured was 'XY Evolutions' but instead I received a very different product. I went to report this issue and request a refund for an inaccurate description; I saw that the image of the packs had been REMOVED. I only made this purchase because the image indicated the XY Evolution packs were present in these products and the description did not say they could be random product the company wanted to get rid of. They do not normally do refund on trading cards, but I would assume any company would provide a refund when the listing was inaccurate (and even changed by the company indicating it was an error). Instead I was informed my ticket would be closed along with any subsequent. I believe this was a sale made under fraudulent pretenses to elicit sales they would not have otherwise received from both myself and many others in order to reach year end goals quickly. I had hoped this was just an error they would correct, but I now believe it requires further investigation.

Eine Metallkarte mit Rostflecken und eine defekte normale Pokemon Karte. Der Support antwortete schnell und ich sollte die Karten einsenden. Die Karten wurden dann am 27.10.2023 zugstellt. Seitdem erhalte ich auf Anfragen keinerlei Rückmeldung. Ich bin extrem enttäuscht. So etwas habe ich noch nicht erlebt. Aus meiner Sicht ist das schon stark betrügerisch.

Bait and switch, lured me in with the promise of a gray felt hat pikachu with purchase, and then sent me a damaged pikachu card that was folded in half. Refused to send replacement. Absolutely horrible service and felt like I got scammed. Will never order again. Order P0022069396

1 Ultra premium Box gekauft . Nur 1 Hit in einer ganzen Box die 180€ kostet . Reine abzocke . Nicht besser wie EA mit ihren packs . Man sollte euch verbieten . War noch nie so sauer und enttäuscht. Schämt euch. Bei einem Hit ist das Bild sonst wo und nicht in der Mitte . Das sowas erlaubt wird 🤬🤬🤬🤬

Pokemon has proven time and time again they don't care about their fans and all that matters is profit. The company has been around for more than 2 decades and their bot countermeasures are an absolute joke. They have no problem catering to scalpers who exploit fans by using bots because a sale is a sale.