The Pokemon Company International, Inc.Reviews of pokemoncenter.com

Worst company in the world for a collectors item they dont care about anything aslong as the get there money it barely cost them anything to make the cards sell for $150 they dont limit purchases so you get all the scalpers buying up all the cards before its even released then they sell it for almost double the amount they paid before its occifially released it should be illegal to sell an item not released to the public yet so everyone can enjoy the game like it was intended instead of supporting scalpers in their money grab sceme wish pokemon would just die off make something new and affordable if you want a product people will enjoy instead of just a resell item

This company sucks! Really takes care of the scalpers! They have a great system.for bots to buy everything out, but unfortunately, screw over their individual buyer. Won't let you on the site whilst all the bits are busy buying, putting you in a que, just to say there's maintenance when they let you in, to then put you back in a que! Plus... sounds crazy.... print enough cards to sell to everyone, maybe. 🤔 that's a strange concept, isn't it. I've been f'd by this company too many times in recent months. But this one's got to me! Destined rivals is a nostalgic set for me, so disappointed I won't be able to open even one bleeding pack! Pokemon centre, do better!!!!

Awful customer service

Ordered regularly from the company, plenty of website issues making the checkout hard to navigate and complete a transaction. This time I placed an order via PayPal, there was an error with the shipping address. Immediately contacting support within minutes via chat and finally being connected with an agent only to be told there is no recourse to update the order details nor cancel the order. This is unheard of and unacceptable. The item has not been dispatched yet they only refer to the courier who has not received the item. This is substandard and lazy e-commerce practice. The chat agent repeatedly try to immediately end the chat seconds following their lacklustre copy and paste replies. This can barely be called support or service. For the amount of money the company makes it’s disgusting to treat loyal customers in this manner. It’s enough to put someone off the franchise altogether. Highly damaging experience.

I ordered things from the pokemon center for my mom and was sent the wrong package. Not to happy at all customer service is lacking sent back the wrong package back and no cash refund at all its been two weeks and nothing I sent a letter with the package and no one could call me at all! $245.99 down the drains and I got ripped off hard! Thanks for a bunch of nothing pokemon center will never ever have anything to do with this company ever again please save your money and don't make the mistake of trusting this company.

Returned a few cards due to the poor printing quality 2 years ago but no update at all. Don't send back your cards!!! I sent them over to the UK company and they supposed to transfer it to the international company and send me back.

I bought an item from them in December for a Christmas present, they sent the wrong item so I returned it. They emailed me to say they have received the item back, but it's been 5 weeks and they still have not refunded my money, they don't respond to my emails and don't have a phone number to contact. Disgusting. Don't shop with this company.

I ordered 4 Shrouded Fable ETB's and was only sent 1. They refuse to help and have stolen my money. They are saying they sent all 4 when I sent them the pictures of the box I received which is only big enough to hold 1 ETB. I know it's tempting to order their ETB's for the promo cards, but just know that if they mess up the order, they will not admit it and you will have no recourse other than to file a dispute with your payment company. Pokemon Center has HORRIBLE Customer Service and are willing to steal from it's customers. Beware. Pokemon Center....you should be ashamed.