The Pokemon Company International, Inc.Reviews of pokemoncenter.com

I keep getting blocked as I add items to my cart... I'm not a bot.!!! Security keep blocking me

J’ai envoyé une carte Pokémon endommagée à leurs services en juillet 2024, à leurs frais, avec promesse de remboursement des frais d’envoi. Carte reçue, mais depuis ? Aucune réponse réelle depuis près d’un an. Le support se contente d’envoyer le même message automatique en boucle, sans jamais résoudre le problème. Je suis collectionneuse et cliente régulière : c’est la première fois que je rencontre un tel niveau d’incompétence. Très déçue de devoir passer par des plateformes publiques pour espérer un minimum de sérieux. Je déconseille fortement de leur faire confiance pour un service après-vente.

No stock, awful queue and bot system. Pokemon can not keep up with demand and refuses to print to order. Customer service is non existent and atrocious. Copy paste messages that don’t actually answer any questions. Hoping they can turn it around but it’s been 7 months with limited stock 5 months with virtually nothing anywhere. Update 6/26 company is still awful and can’t get their website to work, still no stock to be found. No communication, customer service just copy and pastes responses and can’t do anything. They literally suck and have no intent of fixing anything or turning it around they have made that abundantly clear.

Still waiting for a refund after already waiting over 2 months. Customer support is appalling and in many cases non existent. Whoever runs the logistics and website needs to be replaced. How can such a large brand make such a mess of refunding a returned item.

Pokemon company scum Pretty much sums it up they pander and cater to scalpers, "were reprinting more!!" Yea more for the scalpers but yet yall claim to care and you do ZERO to fix the problem your scum your trash and greedy and only care about money. Wanted to get the kiddo into pokemon but we'll switch to another tcg yugioh hell even digimon.

Unable to order, gave up after 3 hours. Just when you are paying it gives you error 17 followed by an IP-ban? Why? Complete amateurs. No customer support available, only if you wait 3 hours in chat lol.

I am absolutely outraged by the abysmal service provided by this company. I ordered a premium collection box from their website as a special birthday gift for my daughter. The collection was supposed to include 3 promo cards, 1 oversized promo card, and 11 booster packs. However, when the item arrived, the box was already opened and the 11 booster packs were missing. When I contacted customer support, I was met with a dismissive response. They claimed their audit showed the box was shipped intact and refused to offer a refund or replacement. To add insult to injury, they informed me that any future cases opened regarding my order would be closed without reply. This is absolutely unacceptable. I strongly advise everyone to avoid purchasing from their website. Not only do they fail to combat scalper bots, making it nearly impossible to get items, but they also demonstrate a complete disregard for their customers. As long as they have your money, you are nothing but refuse to be discarded.

Most terrible customer service ever. I had a second dispute (miscut card). The way this company provides service is not even called service. They want you to provide everything what was in the tin (incl all the opened packs with the cards) like who keeps them and makes pictures if it? Instead of helping ur they keep following ridiculous protocol. But why should they care? All they care about is making money. Customer service is the worst out of the worst.