Pogo.comReviews of pogo.com

There is absolutely no customer service. I paid a yearly fee and the rewards I won don't work, the games don't load. I thought it was my computer but I found out otherwise. The only thing they do right is charge your credit card every year. I go on here to reduce stress and all I get is stress. It's useless for me now. Finding another game site. So much more to add here. Do yourself a favor and go elsewhere.

Pogo.com frequently loads 10 second advertisements which do not load properly -- AI generated smiling Obamas, smiling Trumps, smiling gamer dudes, etc. They do however lock up the screen / game play.

I'd give them a zero if I could. The games constantly glitch. You pay extra for extra content and when you ask them to either fix it, or refund you, they'll tell you there's no refund for purchases and by the time the issue is fixed, your purchased content has expired. Once my subscription ends, I'm not renewing and going to Steam instead.

Games are set to beat you when a challenge is running. It is very frustrating to pay for a game and not have fair play. I don’t want to win every time but when you see a pattern you know you are being cheated so you keep playing.

A long term loyal subscriber, annual subscription paid by direct debit. Out of the blue, asked to sign in, entered the correct information & then told I would be emailed a verification code - after a three hour wait absolutely zilch appeared. Quick enough to take customers money but appalling communications. After 17 years, no more.

If I could give it a 0, I would. I received messages in my inbox from Pogo.com letting me know that they granted me gems totaling over 2200 gems because of all of the trouble I was encountering on the games on their website and I login the next day to only 10. The day before that players weren't allowed to spend any of their gems and that is probably why. They were probably taking all of the gems granted to the players, that were having the problems in Merge Academy, back. I just want them to do the right thing and return them to my account. I have been to the help desk to no avail. I was awarded gems 3 different times between 2 days. If only there was a way to get into my account and it would probably show that they were given and then taken away. I have the screenshots of the messages that were sent to my pogo account letting me know that. They basically stole from my account.

Sad app! Doesn't even read clear receipts no matter how many times I snapped the picture. What a waste of time

Well, yesterday players were unexpectedly given gems. Then they were prevented from using them. Now that have taken them and more from everyone with no explanation. Games aren't loading nor functioning properly. This site has become a greedy nasty experience, it is no longer fun nor relaxing to use. I've been a paid member for 19 years!!!!