Leslie D.
Been playing for a couple months
Been playing for a couple months. Cashed out a couple times but lately as soon as I get close to withdrawal amount, something goes wrong with a game or a survey. Seems a little fishy.

Home of the best casual games! It’s all here – classic highest-quality evergreen games with great characters and fun challenges and breadth of genres (Solitaire, Mahjong, Puzzle, Word, Casino, and Hidden Object games)
Pogo.com (pogo.com) has 190 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Leslie D.
Been playing for a couple months. Cashed out a couple times but lately as soon as I get close to withdrawal amount, something goes wrong with a game or a survey. Seems a little fishy.
Lynnie
I use pogo mostly to play canasta and it has been a very frustrating and annoying experience this time around. The game is plagued with cheaters using cheat codes to boot you out of the game when they are losing, stall the game using a timer glitch at the beginning of the game, and if all else fails they just leave the game if they are losing and you don't get the points for the win. There is no customer service to speak of; the "contact us" button is a link to the image of the contact us button, no joke! For the price paid for a membership, you would think they would at least give some kind of customer support. This has happened today, and every other day for the year that I have been playing. I will not be renewing my membership. oh.... and if you complain about it in the support forum, they just remove your permissions to post or respond in the forum anymore. Great solution Tech support! LOL!!
Kathy U.
Seems very suspicious that just after my subscription expired I keep losing my connection in the middle of a game! It worked fine before that.
Response from Pogo.comDec 5, 2025
Thanks for sharing your experience — we’re really sorry to hear you’ve been running into connection issues, especially right after your subscription expired. We completely understand how that can feel suspicious, but we want to reassure you that your subscription status has no impact on game connectivity or performance. Gameplay stability is the same for all players, whether they’re subscribed or not. Connection drops can happen for a number of reasons unrelated to membership, and we’d love to help get things running smoothly again. If you’re up for it, please reach out to us through Pogo’s Help page with a bit more information about the device and browser you’re using so our team can take a closer look. We appreciate you taking the time to leave a review, and we’re here to help get this resolved so you can enjoy your games without interruption.
Leonie N.
I cannot load my favourite games e.g. jungle-gin and there is no where to get help. I am in Australia and have been club member for many many years but it seems i will no longer be one as Pogo does not care
Response from Pogo.comNov 12, 2025
Hi Leonie, We’re really sorry you’ve had trouble loading Jungle Gin and other favorite games — especially after being such a long-time Club Pogo member. This is a known issue that our team is currently investigating, and we’re working to get it resolved as quickly as possible. In the meantime, please try clearing your browser’s cache or switching to a different browser (like Chrome or Edge), as that sometimes helps temporarily. We’ll share updates once the fix is in place. Thank you for your patience and for being part of the Pogo community all these years. We truly appreciate you sticking with us while we work to make things right.
Alixialt T.
I*ve been a paying member since it*s inception. I*m almost 80 yrs old, a widow with lots of time on my hands and Pogo is a real life saver. Or used to be. The change in format was a big mistake on Pogo*s part. I, like millions of other people are living below the government*s idea of a poverty line, so now having to buy all kinds of things to finish a game we were already paying for is too much. And the gentleman is right...Canasta does indeed cheat. Take us back to the old Pogo. You are, and will be, losing valuable subscribers.
Lynda A.
Used to be a lot of fun Chaged the entire format, took away our avatars and all of the stuff we bought for them .Took away a lot of fun games and now gave quite a few the aren't worth playing. Also you already pay for the games yetmst of the newer games you have to buy extras to keep playing! I think they gwt enought money out of us without us having to but feathers etc just to keep a game going !Miss all of my books and badges also! BRINGBACK THE OLD POGO !!
ANNIE D.
I am rating it a 2 because the games are fun. However, if you have any issues at all, forget about any kind of customer service. I've paid to play for years to do away with ads but there is not one single avenue available that will actually resolve any issues you have. I feel so stupid because all of this time I've been paying and never realized that any type of customer service just doesn't exist. They tell you to email and then suggest you go to the Q&A to solve your problems. Wow, Brilliant. I won't be paying anymore that's for sure.
Melissa T.
I'm so disappointed in the Pogo meter!! There are times when it doesn't read and you in up wasting cartridges. That's money wasted!!!!