Kathryn C.
Wrong metal art delivered
Update: Pofily did send the correct art after our first review. A corner was bent in the shipping process. We will try to heat and straighten. Now that we received it I wish there had been different fonts available because this font looks too western cowboy. We did get what we ordered and the quality is good. We ordered metal art. They were prompt in sending the wrong item. I contacted them and they replied and said they would replace the item with the correct one and would let us know what to do with the wrong item when they figured out who it belonged to. I have contacted them twice since, but they have gone silent. our order was over 300.00, but regardless of price they should honor what was ordered.
Response from PofilyAug 2, 2023
Hi Kathryn Clark, We apologize for the inconvenience caused by your recent order. We want to ensure that all our customers have a positive experience with us, and we’re disappointed to hear that we didn’t meet your expectations on this occasion. We issued a replacement for you and we will do everything we can to ensure it doesn’t happen again in the future. We appreciate your feedback and thank you for bringing this to our attention.