PodiumReviews of podium.com

I would strongly caution any small business before signing with Podium. My experience with Podium has been extremely disappointing and financially damaging. I signed up after being approached by a Podium representative at a jewellery trade fair. At the time, I clearly explained that I was travelling overseas and would not be in a position to use the platform or complete training straight away. I was told, as I understood it, that I would not be charged until I had been trained and was ready to use the service. That is not what happened. In my experience, I was charged before the service was properly onboarded, before I had been properly trained, and before I was actually able to use the platform in any meaningful way. The onboarding and training did not happen properly. Podium later acknowledged issues by discussing credits and further training, but the core problem was never properly fixed. The most concerning part was the billing and cancellation experience. Even after I made it clear that I wanted the account cancelled and that no further amounts should be taken, Podium continued to treat me as locked into the contract. I was told the agreement had auto-renewed even added 1 more year of misery and that I remained liable for further charges. From my perspective, this was completely unreasonable because I had not received the proper training or support that was central to why I agreed to the service in the first place. This was not a situation where I used the platform successfully and then simply changed my mind. My issue is that I did not receive the proper onboarding, did not get meaningful use of the platform, repeatedly raised the problem, repeatedly asked for cancellation and refund action, and still faced ongoing charges. When I later spoke with Podium again, I explained the previous experience and was led to believe they would try to resolve the matter, provide proper onboarding, and move forward on a better basis. A new offer was discussed, including onboarding within two business days, a free month, and a lower monthly package. After I agreed, the same type of issue appeared to happen again. I was still asking when training would occur, and instead of the previous dispute being properly resolved, I was faced with further billing issues and references to prior amounts allegedly owing.  IN TOTAL THEY CHARGED ME ON DD AROUND $13,000 FOR ALMOST 2 YEARS AND DID NOT ALLOW ME TO CANCEL THE SERVICE. For a small business, this sort of experience is incredibly stressful. The financial impact was significant, but the bigger issue was the lack of accountability. I felt passed around, given promises of credits or support, and then left dealing with ongoing charges and contract terms instead of a proper resolution. Based on my experience, I would strongly not recommend Podium to even my enemies. In my view, the sales, onboarding, billing and cancellation process was handled very poorly and they only cared that i was stuck in a DD that they took money out every month, and I am now pursuing the matter formally.

Podium is essentially an unreliable platform that is incapable of processing and managing incoming emails. Tech support has been abysmal and follow-up has been non-existent. I'm honestly baffled by how they're still in business.

Ardmore Aesthetic Solutions has had an amazing experience with Podium. We love the platform and use it for payments, lead integration, and reviews. It’s honestly amazing and I highly recommend the platform to anyone looking for an all-in-one platform for RCM and lead integration.

They have unethical business practices. You are told about an initial 12 month term that you can't out of. Ok, but then they auto renew every year for an entire year. I was promised by the sales person that after I year I could "get out any time, and it was monthly." What they don't share is they bill monthly but they try and fleece your for an entire year. God forbid you don't cancel till January. Oops, sorry we auto renewed you for a year.

I have not missed a call since getting this system!!

I’ve experienced ongoing service outages with Podium, and while we receive notifications about the downtime, any time I reach out for help, support acts as if they’re unaware that our customers can’t reach us. Over the past week, I’ve sent multiple emails and attempted to contact my account representative through chat, and none of my messages have been acknowledged. As a business relying on Podium for customer communication, the lack of response and transparency has been extremely frustrating.

My name is Cindi B. and my business is Custom Wood Shutters & Blinds. We’ve been using Podium for years and it’s great. Once people stopped answering their phones, we had to move over to texting. Podium lets my whole team in on what’s going on with our customers, we do our credit card processing through it as well. It’s smooth and simple for both us and our customers we love it!

We have not contacted Podium at any point in our business operations. We've blocked them numerous times and have verbally told them that we are not interested in their services. We're blocking each number and have continuously been contacted by them. WE ARE NOT INTERESTED IN YOUR SERVICE.