PlymouthvanlinesincReviews of plymouthvanlinesinc.com

TL;DR They need to work on their customer service and professionalism among other things. I wanted to wait and make sure everything was fully resolved before making this review to assure that i pass fair judgement. My wife and i were given multiple discounts with this company originally we noted that the delivery should take place when we reached our new home aswell(or within a couple days.) When that time came, we were told that theres a bigger window that our stuff should arrive. It was abit cumbersome since we were spending money on necessities that we had in the move which slowly diminished the discount we were initially given. When we tried confronting them about the inconvenience, one of the managers decided to bring his personal life into our conversation then proceed to undermine us and tell us we would be getting out delivery a specific day; once that day came, we didnt get a call or delivery. This went on for 2 weeks (The same individual would later try to emotionally manipulate us by mentioning that my wifes negative review is hurting his family and his children personally asked him to ask us to remove it.) I decided to call his boss and get things moving along. She was helpful initially but over that 3rd week, i did ask for some compensation. ------------ The good: -We eventually got our stuff -The initial packers were nice The bad: -their customer service is abysmal -we got half of our stuff a week after it was supposed to be here then another 2 weeks later and we got the rest because it was apparently dropped off at a different customers house. Im not upset that it was dropped off at someone elses house, surprisingly. Im more upset that they didnt tell us that and my wife and i had no clue were our stuff was and when we inquired about it, we were given the runaround. -we were asked to take down my wifes negative review and told we would get $250(100 for inconvenience and 150 to remove the review) we havent recieved any money as of yet but were told the 100 was in the mail in the form of a check. I consider myself a reasonable man in these situations but everything could have been handled way better than it was and that lasting impression is strong.

This is an update after I wrote the review. My husband got phone calls about the review and we were told they would give us $250 instead of $100 for inconvenience. I wasn’t contacted directly so the reasonable spouse could talk. We haven’t received the check yet (and I’m not saying they didn’t send it. It’s been a week and a half) and it felt like a bribe. What made me make this update was one of the managers called me and tried to emotionally manipulate me saying his family was affected and his daughter told him directly that the review hurt him. There were more personal details they went into that isn’t my place to say. That’s very unprofessional. In any professional workplace, this would be a form of misconduct. I did learn that moving companies generally have problems in the first place like missing/lost items and less organization skills. If you eventually want all your stuff, this is the place. I did want to say the base of our move was $1100 for a studio and it went up to $2700 which included discounts. The money added would've been by zelle like how I paid but the strenuous option of check was the only option until I made the review To summarize, the managers are communicative in the ways said. Not sure money-wise if it was worth it. I encourage others to make reviews so companies can do better and not be swept under the rug. More reviews mean more accountability.