PlymouthvanlinesincReviews of plymouthvanlinesinc.com

This one star review is based on the execution of delivery and a representative named Adam who contacted me regarding the delay of my delivery. I had been given a window of 5 to 14 days for delivery, April 16 was pick up and by April 27th or so, I was told the delivery would be on Sunday the 3rd of May. I had made it clear from the beginning that deliveries were not allowed in my building on Sunday prior to pickup. They then moved delivery to Monday May 4th. I received a text that morning at 6am that they were here and left because their truck did not fit to the docking area. The dock doesn't open until 7:30 when they could have been guided in by the Dock Manager who has guided in countless semi trucks over the 17 years has has worked here. I believe an experienced company and driver would have checked the logistics or even asked me well before the morning of delivery. The delivery was rescheduled to the next day with an additional 1800.00 for the new truck they claimed they had to use. When I expressed my outrage at the situation, I was offered a 300.00 discount for the new truck, or the option of not having my things delivered. I didn't feel the amount matched the inconvenience and wrote Adam a text to reflect that. I also mentioned that all these facts would be included in my review. Adam called me and the highlights of the call were, he suggested rescinding his original discount if I were going to write this in a review anyway. He then offered me an additional 100.00 off if I were to sign a statement stating I would not write a review. When I suggested that sounded like a bribe, he accused me of blackmailing him with a review. He also stated I would be taking food off of his table. In my opinion, Adam has a great deal to learn about customer service and problem resolution. He was quite unpleasant to deal with. Given all of these circumstances, I could never recommend this company.

I initially called a company called "coastal moving". Do not call this company either. That is a separate review. Two days before my move, I received a call from Plymouth Van Lines to tell me they would be handling my move. I had never heard of Plymouth Van Lines, I did not hire Plymouth Van Lines and I did not want Plymouth Van Lines. When I asked what happened to Coastal Moving, PVL said that they were a "broker". I was horrified. Again, at no point did Coastal represent themselves as a broker or mention this would happen. They never mentioned the PVL company in any way. It was two days before my move and I had no choice but to go with PVL. When they arrived, they immediately up-charged me for thousands more than the original estimate. Even after removing a third of my items, this company wanted $7,200. Again, I had no choice but to pay whatever they said. Also, he said there was no way it would be 10 days. It would likely be 3 weeks, which ended up being accurate. I was again horrified. When I asked why they were so different from Coastal, they said "broker is going to broker". Did that just mean lie to me? I still do not know. I even had a conversation with the head mover where I begged him to assure that my electronics would make it safely. He shook my hand and assured me they would. It is important to mention again that I paid for professional packing. They packed everything for me. I chose to pay more to ensure the safety of my items. Three weeks later my things arrived. The movers were different people and much more professional. Once they were finished, I started going through my things. First, I was missing three boxes full of items. When I plugged in my $1,500 TV, it would not turn on. The legs on my dresser were broken beyond repair. My reclining chair was permanently stuck in the reclining position. The panels on my TV stand were shattered into pieces. When the initial PVL rep called me to go over my inventory, she encouraged me to have my vacuum and its accessories packed separately. The accessories arrived, but the vacuum did not. It would almost be funny if it was not horrifying. Again, they packed everything themselves. There is no excuse for this. I immediately called PVL to find out what happened with my broken and missing items. Sadly, I could write another review, twice as long, about the difficulty of this interaction. Long story short, you will be gaslighted and lied to in several different ways. You will find out very quickly that this is not their first rodeo. Frankly, they are much better at dealing with unsatisfied customers than they are with actually moving your items. Once you have given up working with them, your only recourse is submitting a claim, which is heavily weighed on the side of the moving company. They are fully aware of this fact and will direct you to this end when you call them. It is an incredibly tedious process and the interface is very confusing to use. Also, it takes months upon months to process. So after a $10,000 move (when you include broken and missing items) and all the anguish these people will put you through, the claims department offered me $150. Don’t make the same mistake I did. Sell your items before moving or hire literally anyone else.

By far one of the worst experiences I’ve ever had in any industry. Kay and the people at the office are incredible. After that yikes! First off, if you are outside the area of them coming to give you a quote in person DO NOT USE THEM!! They will lowball so bad on the initial quote and then more than double it on the day of the move. Well of course you’ll pay it or it will cause an even bigger headache. We had an international trip that night so we had no choice. We went from at $4,800 quote to over $10,000 and we left behind a ton of stuff 😂 either tell them to do an in person quote or don’t use them at all. Second, as soon as the supervisor gets there he starts whining. For a solid 20 minutes. The best part was, he whined so much about a 2-person sauna. You would’ve thought it was a B2 bomber. Finally I just said don’t worry my wife and I put it together so we’ll take it apart. It took less than 10 minutes 😂 dude was so unprofessional but at the end he was super nice when we paid more than double the original quote. Funny how that works. Lastly, the guy that dropped everything off was amazing! Super professional and hard worker. The only problem was—- the 2 other guys that were supposed to show up never did! So I spent over an hour jumping up on the truck to help unload. Still haven’t gotten my paycheck yet 😂 We did get our stuff and only had a few broken items (piano bench, cracked mirror, broken dresser, etc) but I’d drive a U-Haul back and forth 5 times before I’d ever use this company again. Total nightmare.

Had a horrible experience with them quote doubled and items were damaged would not recommend them at all

So we decided to go with Plymouth Van Lines after Allen sold their services even if he was bad mouthing his competitors (truthfully shouldn’t do that it just shows we went with the wrong movers to being with honestly) as after he made the sale we never spoke to him again as he was unavailable or forward us to someone else. It was like it wasn’t his job anymore. We dealt with Cindy and she was great no issues there, the packers and the picker uppers were fantastic and quick and respectful. Even though one of the guys broke our living room lamp when trying to take it apart even after I told the guy not to cause it doesn’t come apart. But the worst part is unfortunately there was miscommunication and misunderstanding between what we told Allen and the guy who dropped our items which led to an unfortunate disaster after our items were dropped back to us. Everything got mixed up from our storage unit to our actual house stuff that we had asked and were promised it would be no issue and it would maintain separated so we can have a smooth process, again I was ensured by everyone that it wouldn’t be mixed up but everything was mixed up which took forever unloading cause we had to go thru each box before taking it off the truck. The unpackers didn’t reassemble our stuff as they stated kinda frustrating. This happened in OCT 2024 and we are still sorting thru the mess now in mid Feb 2025. Items damaged almost like they were tossed and kicked between moving trucks and were they stored it, even though I was told it wouldn’t be moving trucks. The guy who drove the simi for the final drop off was absolutely rude and not at all helpful. He refused to listen and disrespected our items. He wasn’t paying any attention and literally dropped our most breakable box from the truck side door to the ground due to his incompetence thankfully it was packed correctly on our part he then was very rough with our boxes that his dolly went right thru our hard rock shell box and destroyed that. He was so focused on getting the money handed to him that he was absolutely rude about it. He took more smoke breaks well the other two guys busted their butt to get the truck unloaded. He was just so unprofessional. I think his name was John. Will never do business again. I would recommend going elsewhere for your business.

Eight spam emails from this company in the space of 3 minutes in clear breach of GDPR. I've politely told them I live in England, I'm not interested in their services, and have unsubscribed, but yet they choose to act illegally by sending me relentless spam emails trying to persuade me to use them to move from Brooklyn to Blawenburg.