Dominick L.
Customer service
Customer service
Response from Plymouth Rock AssuranceOct 8, 2026
Glad to hear! Thanks for sharing.

We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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538 approved reviews, newest moderated first
Dominick L.
Customer service
Response from Plymouth Rock AssuranceOct 8, 2026
Glad to hear! Thanks for sharing.
DontWakeMeUp
Inspector showed up unannounced after I was explicitly told I would be called to schedule an appointment. Inspector had the wrong phone number and lied about trying to get an updated phone number from the company. I wasn't very pleasant with him because he woke me up and disturbed the neighbors by acting like a lunatic in my driveway, slamming on his car horn, yelling and pounding on my door. Then he lied about my inspection and the company cancelled my policy. I'm thankful this happened because I don't think I want to do business with a company that can't follow basic ettiquette like making an appointment and then practices retaliation over issues that THEY caused. Good riddance. Would not recommend. Edit/additional information: Why should I reply to Plymouth Rock, they've already made it clear to me that they won't insure me no matter what I do. Quote from the cancellation email: "Any remediation of the conditions cited does not alter the ineligible status of the property. We will not accept repairs for reinstatement consideration" One reason they listed for cancellation: "Debris in yard" What the hell is that supposed to mean? Why should I waste any more of my time with this company that clearly isn't a serious company?
Response from Plymouth Rock AssuranceOct 8, 2026
We’re sorry to hear about your experience with the inspection and policy cancellation. This is not the experience we want for our customers. Please share your information through the requested information form or email us at [email protected] so our team can look into this further.
Brian D.
Jianna was excellent
Response from Plymouth Rock AssuranceOct 7, 2026
So glad to hear that!
Dorothy S.
Help me get a better plan and
Response from Plymouth Rock AssuranceOct 7, 2026
Great to hear! Thanks for sharing.
Ash R.
This company just can't except giving a customer a set price. I've had this company for 4 years now. I usually have 3-4 cars insured by them. I recently dropped a vehicle and the rate went from $149/mo to $99/mo. Less than a month the rate has increased and is now at $125/mo. Such a disappointment. I will not be recommending them and will not say anything positive.
Response from Plymouth Rock AssuranceOct 7, 2026
We're sorry to hear that and understand your frustration with the rate changes. If you’d like our team to review your policy and any discounts or options that may be available, please share your policy information through the requested information form or email us at [email protected].
Deborah L.
Brendon was amazing and a huge help! On point customer service!
Response from Plymouth Rock AssuranceOct 8, 2026
We love to hear this! Thank you for sharing.
JEREMY K.
Very knowledgeable and friendly.
Response from Plymouth Rock AssuranceOct 7, 2026
Thank you so much for sharing. We are happy to hear that our team provided such helpful and welcoming service.
JUAN C.
Si estas pagando mucho por tu cobertura de carro y crees que no debería de ser asi por que el carro que tienes no deberías de pagar mucho,cámbiate a esta aseguradora como yo lo acabo de hacer.ahora voy a pagar mucho menos.
Response from Plymouth Rock AssuranceOct 7, 2026
Thank you for sharing and choosing Plymouth Rock!