PluxyReviews of pluxy.co

Response from PluxyJul 21, 2025

Hi Joyce, We’re truly sorry to hear about your experience with your Pluxy device. That’s certainly not the experience we want for our customers. Please know that we are fully committed to resolving this matter for you. We appreciate you taking the time to send the video, as it helps us better understand the issue and provide the appropriate support. Our team is reviewing your case and will follow up with the next steps shortly. If you have any questions or need further assistance in the meantime, feel free to reach out to us at [email protected]. We're here to help and make this right for you.

Response from PluxyJul 18, 2025

Hi Ginger, We're truly sorry to hear about your experience — this is absolutely not the kind of service we want you to have with us. Please know that we take your concerns very seriously, and we’re fully committed to making this right. One of our customer support agents has already reached out to you via email and offered assistance. If you haven’t seen the message yet, it may have landed in your spam or promotions folder by mistake — kindly check there as well. We deeply apologize for the delay and frustration you've experienced. This is far from the standard we strive to uphold, and we're working to ensure this gets resolved for you as quickly as possible. Thank you for bringing this to our attention, and again, we’re so sorry for the inconvenience this has caused.

Response from PluxyJul 14, 2025

Hi Abby, Thank you for sharing your experience. We're truly sorry to hear about the issues you've encountered with your device. We completely understand how frustrating this must be. We want to make this right for you and are fully committed to resolving your concern. We kindly ask you to send us an email at [email protected] with your order number. Our dedicated team will make sure to look into this promptly and provide the support you deserve. We appreciate your patience and the opportunity to assist you further.

Response from PluxyJul 10, 2025

Hi Frances, We're so sorry for the inconvenience and frustration this has caused you. It looks like we’ve been having some trouble delivering our response to your email. When you have a moment, could you kindly send us another message at [email protected]? Also, if you have an alternative email address, please feel free to share it with us — this will help ensure we can get back to you promptly without further issues. Thank you for your patience, and rest assured, we’re here and ready to assist you every step of the way until everything is fully resolved.

Response from PluxyJul 3, 2025

Hi Barb, Thank you for sharing your experience with us. We’re truly sorry to hear that the Pluxy didn’t meet your expectations. Everyone’s skin sensitivity and pain tolerance vary, and we completely understand that the experience can differ from person to person. We'd love to help you improve your comfort and results, as many customers find it gets easier and more effective over time. Please don’t hesitate to reach out to us at [email protected]. Our team is here and would love the chance to assist you further and find the best solution for you.

Response from PluxyJul 1, 2025

Hi Katy, We’re truly sorry to hear about your experience—this is absolutely not the kind of service we want you to have with us. We understand how frustrating this must be, and we want to make things right as quickly as possible. One of our customer support agents has reached out to you via email to assist with your request and ensure it’s resolved promptly. When you have a moment, please kindly check your inbox and get back to us. We’re here and ready to help. Thank you for your patience, and again, we sincerely apologize for the inconvenience you’ve experienced.

Response from PluxyJun 29, 2025

Hi Vivian, Thank you for bringing this to our attention. We're very sorry to hear about your experience. That’s absolutely not the standard we hold ourselves to, and I completely understand how upsetting that must have been. We take matters like this very seriously. Every product goes through a thorough quality check before shipping, so what you described is highly unusual—and we’re fully committed to investigating and resolving this for you. To assist you further, could you please email us at [email protected] with your order number? Unfortunately, we weren’t able to locate your order details from your review alone, but once we have that information, we’ll make it right as quickly as possible. Thank you again for your patience, and we truly appreciate the chance to resolve this for you.

Response from PluxyJun 26, 2025

Hi Cheryl, Thank you for your feedback. I'm truly sorry to hear about your experience. We completely understand how frustrating this must be. We'd like to reassure you that we have been responding to your messages and, in fact, sent you a follow-up email just earlier today. It’s possible our messages may have landed in your spam or promotions folder, so please do check there as well just in case. We absolutely want to make this right for you — whether that’s by sending a replacement or assisting you with a refund, depending on what you prefer. Your satisfaction is very important to us, and we're here to help. If you could kindly reply to our latest email or reach out to us again at [email protected], we’ll make sure this is resolved promptly.