PluxyReviews of pluxy.co

Response from PluxyOct 9, 2024

Hi Theresa, thank you for taking the time to share your feedback. We're sorry to hear that you’re disappointed with the design and return process. We understand how frustrating this must be for you, and we want to make things right. For some reason, we couldn't find any record of your conversation with us. To help make things right, could you please send us another email at [email protected] with your order number? We'll do our best to find the best possible solution for your concern. We truly appreciate your patience and we look forward to resolving this for you quickly.

Response from PluxyOct 9, 2024

Hi Theresa, we sincerely apologize for the frustration you've faced. Please know this isn’t the level of service we strive to provide. Our goal is to make things as smooth as possible for our customers, and we want to ensure we make this right for you. One of our agents has already reached out to you directly, offering assistance and a more convenient way to arrange your return. We’re committed to resolving this promptly and making sure your concerns are fully addressed. Thank you for your patience, and we look forward to assisting you.

Response from PluxyOct 7, 2024

Hi Bianca, we’re truly sorry to hear that Pluxy didn’t meet your expectations. Please know that we are fully committed to resolving your concerns, and one of our dedicated agents has already reached out to offer assistance. Thank you for sharing your feedback—it helps us improve, and we’re here to make this right for you.

Response from PluxyOct 2, 2024

Hi Elspeth, we're sorry if your experience could have been better. Your satisfaction is our utmost priority, and we are committed to rectifying the situation. Our records show that your replacement order has been arranged and is ready to be dispatched. If you need any further assistance, please feel free to reply to our email—our team is happy to help ensure everything is resolved to your satisfaction.

Response from PluxySep 24, 2024

Hi Emily, we sincerely apologize for this experience. Our products are built for safe usage, and incidents like this are extremely rare. We’d love the opportunity to make things right and address your concerns further. Please reach out to us at [email protected] with your order number, and we’ll do everything we can to assist you. Your safety and your satisfaction are very important to us. We look forward to hearing from you.

Response from PluxySep 22, 2024

Hi Melina, thank you for sharing your experience with the Pluxy Epil Pro 3.0. We’re sorry it hasn’t met your expectations. In some cases, achieving optimal results with a new device can take a bit of practice, as it requires holding the device at the correct angle for precise hair removal, particularly in more sensitive areas like those under the nose. We’ve found that with some finesse and time, many users see improved results. This is exactly why we offer up to 90 days of a money-back guarantee—so you can try it risk-free and return it if it doesn’t work for you. If you need further assistance, please reach out to us at [email protected]. We’re here to help!

Response from PluxySep 19, 2024

Hi Emma, we're sorry to hear that your experience wasn’t as smooth as we strive for. Your satisfaction is our top priority, and we’re dedicated to making things right. Our agent has already reached out to offer assistance, and we look forward to hearing back from you. We're committed to finding the best solution to resolve your concern.

Response from PluxySep 19, 2024

Hi Gilly, we sincerely apologize for the inconvenience you’ve experienced, and we’re sorry to hear that your experience with the product was painful. Your satisfaction is important to us, and we want to address this as quickly as possible. For some reason, we were unable to locate any previous communication from you. To resolve this, could you kindly email us at [email protected] with your order number? We’re committed to assisting you with both your return requests and making sure this issue is sorted out in a timely manner. We look forward to hearing from you and resolving this for you as soon as possible.