PluxyReviews of pluxy.co

Response from PluxyNov 6, 2025

Hi Leslie, Thank you for sharing your feedback — we’re sorry to hear the product didn’t work as expected. Please rest assured that your order is covered by our 90-day Money-Back Guarantee, so you’re welcome to return it for a refund. One of our Customer Support Agents has already reached out to you via email to assist with the next steps. Kindly check your inbox when you get a chance — we’ll make sure this is taken care of for you.

Response from PluxyOct 29, 2025

Hi Lee, Thank you so much for taking the time to share your experience with us. We’re glad to hear that your Pluxy worked well on even areas of the skin, though we’re truly sorry to hear about the discomfort you felt around the neck area. We completely understand how that can be unpleasant. For sensitive or thinner skin areas like the neck, we recommend using a gentle touch and light pressure, making sure the skin is kept taut while gliding the device slowly. It can also help to start with smaller sections until you find a motion that feels most comfortable. We truly appreciate your feedback — it helps us continue improving and guiding our customers toward the best experience possible.

Response from PluxyOct 21, 2025

Hi Yvonne, Thank you so much for sharing your experience with us. I’m truly sorry to hear about the discomfort you experienced while using your Pluxy. One of our customer support agents has reached out to you via email to personally assist with your return and ensure everything is taken care of smoothly. We’ll make sure the process is as easy and hassle-free as possible for you. We genuinely appreciate you giving Pluxy a try, and we’re truly sorry it didn’t meet your expectations this time.

Response from PluxyOct 20, 2025

Hi Connie, Thank you so much for taking the time to share your feedback. We truly appreciate hearing your thoughts about our delivery fee. Our shipping cost reflects the care we take in ensuring secure packaging and reliable tracking, so your order arrives safely and on time. We also continuously review our shipping rates to make sure they remain fair and transparent. Your feedback means a lot to us and helps us continue improving our service.

Response from PluxyApr 21, 2025

Hi Deb, Thank you so much for your thoughtful message and kind words about our customer service—it truly means a lot to us. We’re sorry to hear that the product wasn’t the right fit for you. We hope it brings value to someone else who may benefit from it. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re always here to help and support you in any way we can.

Response from PluxyDec 22, 2024

Hi Janis, we sincerely apologize for this experience. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations. As with many beauty tools, individual results can vary due to differences in hair type, skin type, and the learning curve of finding the perfect technique. This is the reason why we offer up to 90 days of money-back guarantee. We’re glad to hear the refund for the device itself was processed successfully, but we understand this does not fully compensate for your dissatisfaction. We genuinely value your input and are continuously working to improve both our product and our customer experience. If there’s anything further we can do to assist you or make things right, please don’t hesitate to reach out to us at [email protected]. We are here to help.

Response from PluxyDec 10, 2024

Hi Judy, thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced. This is not the kind of experience we want for our customers, and we truly appreciate you bringing it to our attention. We would love the opportunity to make this right for you. To ensure your concerns are addressed promptly, we kindly ask that you send us an email at [email protected], which is our only official email for customer support. Rest assured, our team is here to assist you every step of the way. We truly value your time, especially during this busy season, and will work to resolve this for you as quickly as possible.

Response from PluxyNov 16, 2024

Hi Tracey, thank you for sharing your feedback. Please know this isn't the kind of experience we want you to have with us and we want to make this right! To ensure that we fully resolve your concern, one of our agents has already reached out to you to offer assistance. We also want to share that in some cases, a refund may be delayed if we haven’t yet received the return information, such as the tracking number for your package. If you haven’t provided this yet, could you please reply to our email with the return tracking number? Once we have this information, we’ll make sure to process your refund without any further delay. Thank you for your patience, and we look forward to getting this sorted out for you.