PluxyFinally! Enjoy a Lasting Hair-Free and Smooth Face Without Damaging Your SkinWith its 17mm discs, the Pluxy™ Epil Pro 3.0 gets to hair 4x shorter than waxing, plucking it straight from the root and keeping it from growing for up to 4 weeks, ensuring that it grows thinner with each removal.
Pluxy (pluxy.co) has 776 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Fredericka R.
I did not like the tool it was very painful and I'll be returning it.
Response from PluxyFeb 24, 2025
Hi Fredericka, we're sorry if your experience could have been better. Your satisfaction is our utmost priority, and we are committed to rectifying the situation. Our agent has proactively reached out to provide assistance. We're eagerly awaiting your response and are fully committed to finding the optimal solution to address your concerns.
Patricia 'Trisha' Robertson C.
I purchased 2 pluxy hair removal items. One was for myself and the other for a friend. I have not been impressed with it and my friend is not either. I purchased them in December. I have tried it several times and it does not work as advertised. Cost high for something that does not work.
Response from PluxyFeb 20, 2025
Hi Patricia, we sincerely apologize for this experience. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations. To address the situation, we kindly ask you to reach out to us via email at [email protected]. Our dedicated support team is eager to assist you and ensure that we resolve any issues you have encountered. We look forward to hearing from you and appreciate your understanding.
Jennifer H.
Where is my order??? Order number 882992. Still waiting no shipping updates a month has passed feel conned!!! Tried contacting nothing!! +£70 stolen/scam??
Response from PluxyFeb 16, 2025
Hi Jennifer, we are so sorry for the frustration this has caused—we completely understand how upsetting it is to be left without updates. Please know that this is not the experience we want for you. One of our agents has already reached out to assist you, and we’re committed to resolving this as quickly as possible. Please check your email for our message, and let us know how you'd like to proceed—we’re here to make things right. We look forward to hearing from you.
Roselyne Reine D.
With the testimonials read in the good comments on facebook, I bought the device. After the first few uses, I found it ineffective because it doesn't remove chin hair even when it's very visible. What's more, it tears my skin. I have a cut like a scratch. A bad purchase and a bad experience for me.
Response from PluxyFeb 11, 2025
Hi Roselyne, we're truly sorry to hear about your experience with Pluxy. Your comfort and satisfaction mean so much to us, and we take feedback like this very seriously. Please know that Pluxy is designed to be safe for use, and what you’re describing is not the experience we want for our customers. We’d love to look into this further and help in any way we can. Could you please send us an email at [email protected] with your order number? Our team is here to assist you and find the best solution. Thank you for giving us a try. We look forward to hearing from you.
TinaandDaniel W.
This thing hurts so bad. I can't even use it. It's terrible
Response from PluxyFeb 6, 2025
Hi Tina and Daniel, we're so sorry to hear that your experience with Pluxy has been painful. We completely understand that epilating can feel uncomfortable at first, especially if it’s your first time or if you’re used to other hair removal methods. Epilating works by removing hair from the root, which is why it can be more intense initially—but the good news is that it gets easier with time! Many users find that the discomfort decreases with regular use, as hair grows back finer and less frequently. To help make things right, could you please get in touch with us via email at [email protected]? Our committed support team is ready to assist you and work towards finding the optimal solution to address your concerns.
Anne
I ordered this product recently and haven't even had a chance to try it yet, however, today I was sent ANOTHER order and was charge $47 by Canada Post for a broker charge! I thought it was something my husband ordered and paid it and it turned out to be another order of the same I had previously received. Now I'm trying to get a hold of the company with very little success!! Not impressed!!
Response from PluxyFeb 5, 2025
Hi Anne, we’re truly sorry for the confusion and frustration this has caused you. This is definitely not the kind of experience we want for you, and we want to make things right as soon as possible. To assist you more effectively, could you please send us an email at [email protected] with your order number? Our team is ready to look into this and resolve it for you as quickly as possible. We appreciate your patience and the chance to make things right. Looking forward to your email!
Georgi L.
Inferior product. Damaged skin on my chin. Now having problems returning and claiming refund. Not interested in receiving a reply to this review.
Jackie
This item should not be used on anyone's skin. It removed no hairs whatsoever but removed 3 patches out my skin leaving a some nasty scars. My face now burns even when I wash it. I have to be treating the area with topical antibiotic ointment. Take my advice DON'T BUY..
Response from PluxyFeb 4, 2025
Hi Jackie, we’re truly sorry to hear about your experience with Pluxy. Your comfort and safety are extremely important to us, and we take feedback like yours very seriously. While issues like this are extremely rare, we want to fully understand what happened and resolve this matter for you as soon as possible. Pluxy devices are designed to be safe for use, and we want to ensure you get the best possible experience. Please reach out to us at [email protected] with your order number so we can assist you directly. Our team is here to help, and we’ll do our best to fully resolve your concern. Looking forward to hearing from you soon.
